Steps to Safety Culture Excellence

INTRODUCTION vii
OTHER WORKS ON SAFETY CULTURE xvii
UNDERSTANDING AND IMPROVING SAFETY CULTURE xix
MAKING THE DECISION TO PURSUE SAFETY CULTURE EXCELLENCESM* xxix
MILESTONE 1 STRATEGY 1
STEP 1.1 Purpose 5
STEP 1.2 Core Values 6
STEP 1.3 Vision 8
STEP 1.4 Long- and Short-Term Goals 10
STEP 1.5 Objectives 12
STEP 1.6 Marketing 12
STEP 1.7 Initiatives 15
STEP 1.8 Safety Excellence Accountability System 16
STEP 1.9 Identify and Enable Change Agents 20
STEP 1.10 Measure/Adjust 24
STEP 1.11 Continuous Improvement 27
MILESTONE 2 ASSESSMENT 29
STEP 2.1 Evaluation of Existing Safety Initiatives 30
STEP 2.2 Perceptions 31
STEP 2.3 Interviews 37
STEP 2.4 Safety Data Analysis 39
MILESTONE 3 CLARITY 41
STEP 3.1 SET Structure 42
STEP 3.2 SET Strategy Briefing 47
STEP 3.3 SET Clarity Workshop 48
STEP 3.4 STEPS Employee Briefing(s) 57
MILESTONE 4 CLIMATE 63
STEP 4.1 Commitment 65
STEP 4.2 Caring 67
STEP 4.3 Cooperation 68
STEP 4.4 Coaching 70
MILESTONE 5 CHEMISTRY 75
STEP 5.1 Passion 76
STEP 5.2 Focus 78
STEP 5.3 Expectations 80
STEP 5.4 Proactive Accountability 86
STEP 5.5 Reinforcement 87
STEP 5.6 Vulnerability 89
STEP 5.7 Communication 91
STEP 5.8 Measurement 97
STEP 5.9 Trust (The Bonding Agent) 104
MILESTONE 6 CONTROL 107
STEP 6.1 Targeting Safety Improvement 108
STEP 6.2 Taking a Safety-Improvement STEP 111
STEP 6.3 Converting BBS to STEPS 112
STEP 6.4 Motivation 114
MILESTONE 7 CONTINUOUS IMPROVEMENT 117
STEP 7.1 Ongoing Safety-Improvement STEPS 118
STEP 7.2 The FILM for a Cultural Snapshot 119
STEP 7.3 Multilevel Support 122
STEP 7.4 Succession Plan for SET 123
STEP 7.5 Onboarding: New-Employee Orientation to STEPS 124
STEP 7.6 Professional Development 125
STEP 7.7 Reassessment 126
CONCLUSION 127
BIBLIOGRAPHY 129
APPENDIX A EXPLANATION OF TERMS 131
APPENDIX B PARETO ANALYSIS WORKSHEET AND INSTRUCTIONS 133
APPENDIX C SELECTING EFFECTIVE MEMBERS FOR SAFETY EXCELLENCE TEAMS 135
APPENDIX D LIST OF VARIABLES RECOMMENDED FOR ACCIDENT INVESTIGATION REPORTS 137
APPENDIX E ACTION PLAN FORM 139
APPENDIX F STEPS AUDIT CHECKLIST 141
INDEX 143