Lean System Management for Leaders

Rezensionen / Stimmen

"Looking at the organization from the system's viewpoint provides a much more comprehensive understanding of its important functions and helps to define many new improvement opportunities. I was impressed with how the author got right to the key points, saving the reader valuable time."

Dr. H James Harrington, CEO of Harrington management systems Los Gatos California

Author of the seminal management book, Business Process Improvement (1991)

"Richard Mallory's groundbreaking work is a must-read for government managers. His framework for system management is both logical and applicable for the transformational leadership today's organizational environment demands."

Denzil Verardo, Ph.D., Commissioner California Senate Advisory Commission on

Cost Control in State Government

"This book is about helping organizations achieve the highest level of efficiency and performance. It provides a solid foundation that will help any leader in any sector operate as a cohesive enterprise within a results-driven professional system."

Mary Jo Caldwell, Leading AdvancePHX for the City of Phoenix, and former Director of Continuous Improvement for the State of Minnesota.

"Mallory provides an effective, clear, and easy to use framework for managers to use to establish their systems, and a maturity scorecard to evaluate the relative maturity of those systems. This is especially valuable in creating a new toolset to document the complexities of ISO 9001."

Christena Shepherd, MA, Organizational Management, Huntsville, AL. Member leader of the American Society for Quality and an ASQ Senior Member