Introduction: What is this Book About? Who Should Read it? What are the Hospitality and Tourism Industries? What Sources are Used? What Does the Book Contain? 1. Whither Employment Relations and Hospitality? 2. Employment and Work 3. The Role of Management in Employment Relations 4. Resourcing, Development and Fair Treatment 5. Pay, Reward and Performance 6. Representation, Participation and Involvement 7. Employment Law and Dispute Resolution 8. What Do the Workers Think? 9. Conclusions and Future Issues
