FOREWORD
INTRODUCTION
We Don't Value the Same Things
The Intended Audience
Basic Layout of the Book
Deeper Dives and Other Resources
My Writing Style
PART ONE: TOXICITY
Chapter 1: Toxic Leadership
Bad Leadership Is a Virus
Bad Leadership Is a Habit
Toxic Leadership Archetypes
When Things Get Clinical
Chapter 2: Toxic Cultures
A Symphony of Bad Motives
Easy to Build, Difficult to Destroy
Toxic Culture Ingredients
The Toxic Soup Recipe
Chapter 3: The Illusion of Understanding
Goodhart's Law
Measuring What Matters
Measuring Frequency
Engagement Surveys
Metrics Fixation
Chapter 4: The Illusion of Control
The Cynefin Framework
Budgeting and the Illusion of Control
The Role of Trust
Chapter 5: Toxic Communication
Actions Matter
Credibility: Your Most Important Tool
PART 2: THE COST OF BAD LEADERSHIP
Chapter 6: High Turnover
A Leadership Problem
Turnover Is Expensive
Why Companies Ignore Turnover
Reputation Loss
Chapter 7: Loss of Innovation
Five Ways to Lose Your Innovation Edge
Calculating the Cost
Chapter 8: Loss of Agility
Contributing to Churn
Avoiding Accountability
Kissing Up and Hitting Down
Distrusting Employees
Death Marches
Chapter 9: Taking Poison Home
The Health Connection
The Healthcare Connection
The Societal Connection
PART 3: BECOMING A BETTER LEADER
Chapter 10: Your Mindset About Leadership
Motives: A Mindset in Practice
A Beginner's Mind
Empathy Is Required
Chapter 11: Your Mindset About the Work
Effectiveness over Efficiency
Outcomes over Outputs
Complex vs. Complicated
Growth vs. Fixed Mindset
Trust and Organizational Health
Less Is More
Leadership Stances
Summarizing the Basics
Chapter 12: Successful Leadership Behaviors
The Gardner vs. The Chess Player
The Four Basic Leadership Behaviors
Chapter 13: A Creator and Destroyer of Worlds
Create Stability
Create Safety
Create Connection
Create Clarity
Create Purpose
Create Impact
Chapter 14: Toxic Leadership Archetypes Revisited
The Chess Master
The Peacock and The Ladder Climber
The Micromanager
The Invertebrate
The Drill Sergeant
The Data Freak
The Bottom Liner
The Squirrel
The Graveyard Whistler
The Value of Coaching and Therapy
PART 4: BECOMING A BETTER COMPANY
Incentives
Chapter 15: Human Resources
Reimagining Human Resources
Disconnection from Policy Impact
Contractors: A Class System
Chapter 16: Finance
The Distant King
CHAPTER 17: SAVING STARFISH
APPENDIX A: YOUR MINDSET ABOUT LEADERSHIP
Mindset Exercise
Appendix B: The Twenty-First Century Leadership Manifesto