Preface

What's the purpose of this book?

The purpose of this book is to help you with the development and implementation of a successful end-to-end supply chain management - strategy: optimising your processes from manufacturer to retailer. Brand label manufacturers and retailers are confronted with shortening product life cycles and a more demand, pull driven market, which lead to an increased importance of time-to-market, and trade off - decisions between time and costs. Thinking in the end-to-end supply chain requires a massive organisational change, in order to become faster, more flexible, transparent and driven at lower cost levels. On the one hand, internal cooperation between the internal departments product planning (merchandising), logistics and information technology is needed, and on the other hand, external collaboration with the partners in the supply chain: the suppliers, lead logistic service providers and retailers, is required. Functional silo's within and between organisations is 'out', collaboration is 'in'. This book answers four questions:

• How to develop an end-to-end supply chain - strategy?
• How to create the necessary supply chain infrastructure?
• How to make collaboration work between the partners in the network?
• How to plan and manage the supply chain flows?

In other words, how do I plan, organise, lead and control the total supply chain, in order to use supply chain management as a weapon to create a competitive edge. This book provides a framework, toolkit and roadmap for developing your own end-to-end supply chain-system. A roadmap which reviews all aspects, relevant to your specific situation, based upon a framework. It will enable you to systematically improve your sales productivity in the retail stores, and to enhance the operational / qualitative performance of your own processes and processes of your partners in the supply chain.

On purpose supply chain management will be discussed in a broader spectrum. You will not find detailed analyses and extensive descriptions. For all those individual aspects enough books are already available in the retail store. However, you do find a complete overview of all the subjects which relate to supply chain management. The strength and added value of this book, is its combination of all relevant elements, presented in a logical order, to guide you how to develop the end-to-end supply chain-system. A path already completed by several companies successfully.

For whom has this book been written?

Supply chain management; integrated chain management: 10 building blocks is written for higher education and university students. The book describes supply chain management at a strategic, tactical and operational level and combines theoretical descriptions with relevant practical experiences.

This book is useful for thinkers and practitioners! For everyone who wants to learn more about supply chain management and the development and implementation of an end-to-end supply chain strategy. If you are an executive, supply chain manager, marketing manager, purchase manager, IT manager, retail manager, wholesale manager, distribution manager, project leader, team leader, staff member or consultant, this book provides you with many useful insights, practice experiences and lessons learned.

What is the structure of this book?

All figures as shown is this book are coming from the author, who is having the copyrights, unless stated differently. The book is divided into three parts: product planning (merchandising), logistics and information technology. The parts on product planning and the IT-system consists of three chapters; the part on the logistics infrastructure composes four. The ten chapters together form the strategic building blocks necessary to develop and implement the end-to-end supply chain-system. In this 2nd edition a new chapter on process management is added to explain some basic theory.

• Product planning and control

Chapters 1, 3 and 10 focus on product planning (merchandising) and provide answers to the questions 'how to develop an end-to-end supply chain management strategy' and 'how to plan and manage the supply chain flows'. Chapter 1 provides an introduction to the framework and the strategic building blocks necessary for the development of the supply chain-system. It briefly describes the retail environment, scope and tasks for retailers and manufacturers.

Chapter 3 focuses on the need for product - planning and development of the collaboration between retailers and brand label manufacturers to synchronise demand and supply of product flows into the retail stores. It describes where and how to influence the bottom line by means of its cost drivers.

Chapter 10 connects the three parts of the book, by means of: planning the end-to-end supply chain-system, organising around the strategic building blocks, leading the change management process and controlling to realise systematic quality and performance improvement. It reviews all elements necessary for a successful implementation of end-to-end supply chain management within your organisation. How do you successfully apply change management? What are the critical success factors?

• Logistics

Chapter 2 is a new chapter, written for this 2nd edition. It contains basic theory on process management and terminology within the field of logistics and supply chain management. The chapters 4, 5 and 6 are focused on Logistics and provide mainly an answer to the question 'How to create the necessary supply chain infrastructure'. Chapter 4 concentrates on how to setupinbound supply chain management, and facilitate its end-to-end thinking and management from 'point-of-sale' back into the factory. You get more insight in the value adds and costs of supply chain management; and how you can influence them. Chapter 5 concerns procurement and supplier relationship management and how to integrate your suppliers on the back-end side of the supply chain. Chapter 6 relates to outbound supply chain management, with a focus on omnichanneling, e-fulfillment and outsourcing logistic processes.

• Information Technology

Chapters 7, 8 and 9 focus on information cechnology and provide mainly an answer to the question 'How to make collaboration work between the partners in the network'. In Chapter 7 the development of the IT-systems platform is being discussed to support the business proccess management model. Chapter 8 focuses on ECR and collaboration with customers on the front-end side of the supply chain. Chapter 9 focuses on building the E-business network to enable the organisation to manage the end-to-end supply chain-system. Hereby are discussed in this 2nd edition the increasing digitalisation, industry 4.0 and development of internet of things (IoT).

Didactical aspects

In order to support you when reading Supply Chain Management each chapter contains:

• learning topics at the beginning of each chapter;
• tables, figures and other illustrations to easily pick up the most important aspects from the text;
• toolbox(es) which present a practical application of the theory;
• a summary of the chapter reviewing the learning topics;
• an opening case and an integrated case at the end of the chapter; the integrated case can be used within the group to analyse the most important elements of the chapter within a practical situation;
• summary questions to review the learning topics from the chapter and putting together a summary of the text;
• a summary of the chapter reviewing the learning topics;
• a list with abbreviations and terms as used in the text.

Supplements

Additional information can be found on the website of the Institute for Business Process Management (www.institute-bpm.com).

New in the 2nd edition

In this 2nd edition of supply chain management; integrated chain management:

10 building blocks the following changes are made:

• the supply chain management - model is adapted to today's challenges, for examples by giving attention to procurement, demand-planning, supply chain planning and omnichanneling;
• the structure of the book is organised in 10 building blocks;
• a new chapter (Chapter 2) on process management has been added. It contains basic theory of processes and terminology within logistics and supply chain management;
• in chapter 3, 4, 5 and 6 an additional paragraph is added on supply chain design (3), inbound SCM (4), procurement (5) and outbound SCM (6);
• many new cases are included (Apple, UPS, supply chain planning, supply chain-finance, omnichanneling, LEGO, block chain technology, e-fulfillment, Walmart, Continental, industry 4.0, Toyota);
• new toolboxes with practical tools matching the relevant topic as discussed in the chapter;
• several tables and figures are adjusted;
• additional material for lecturer's can be downloaded at http://scm.jimdosite.com, for example powerpoint slides, cases...