Introduction
Rule 1: Trust First
Rule 2: Live with Integrity
Rule 3: Keep Your Promises
Rule 4: Be Approachable and Easy to Talk To
Rule 5: Give Straight Answers
Rule 6: Seek and Respond to Suggestions and Ideas
Rule 7: Involve People in Decisions that Affect Them
Rule 8: Make Your Expectations Clear
Rule 9: Show a Warm Welcome
Rule 10: Nobody's Job Is "Just" Anything
Rule 11: Show Your Appreciation
Rule 12: Get to Know the Whole Person
Rule 13: Help Your Employees Achieve Work-Life Balance
Rule 14: Treat Everyone Fairly
Rule 15: Do What You Are Paid to Do
Rule 16: Have Fun Together
Where Do You Go from Here?
Recommended Reading
Acknowledgments