Human Centered Design

Name: Human Centered Design | Second International Conference, HCD 2011, Held as Part of HCI International 2011, Orlando, FL, USA, July 9-14, 2011, Proceedings
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Second International Conference, HCD 2011, Held as Part of HCI International 2011, Orlando, FL, USA, July 9-14, 2011, Proceedings

Masaaki Kurosu(Herausgeber*in)

Springer (Verlag)

Erschienen am 27. Juni 2011

XIV, 609 Seiten

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Inhalt

Intro
Title Page
Foreword
Organization
Table of Contents
Part I: Human Centered Design Methods and Tools
Investigating Users' Interaction with Physical Products Applying Qualitative and Quantitative Methods
Introduction
User Engagement - A Special Case of User-Product Interaction
Selecting Product Samples
Qualitative User Investigation
Investigation Design
How the Six Product Samples Engage Subjects- One Example
Types of User Engagement and Product Properties
Quantitative User Investigation (Online Survey)
Investigation Design
Result of Online Survey- One Example
Conclusion
References
Human Interaction and Collaborative Innovation
Introduction
IBM Advisory Councils
Content Evolution Labs
Telepresence: The Network Yet to Be Created
Harnenessing Telepresence for Education
Interactors in Haiti and the Connective
Techniques for In-Person Interaction and Collaborative Innovation
Conclusion
A Pattern Approach for Designing Application
Introduction
About Pattern Language
Patterns in Software
Leading Research about Patterns in Software Design
Case Study
Patterns of Current Operation
Outcome of Application Requirement from Current Requirement
Designing of Application from Requirements
Conclusions
Lookout in Result of Case Study
Further Research
References
A Holistic Model for Integrating Usability Engineering and Software Engineering Enriched with Marketing Activities
Introduction
Background
Existing Integration Approaches
Hierarchy of Integration Approaches
Proceedings
Common Activities and Artifacts
Integration of Marketing
Visual Model of Integration
Evaluation from UE Perspective
Summary and Outlook
References
Investigation of Indirect Oral Operation Method for Think Aloud Usability Testing
Introduction
Method
Test Object
Design
Participants
Tasks
Questionnaires
Procedure
Results and Discussion
Easiness of Operation
Quantity/Quality of Utterances
References
Exploring the Impact of Cultures on Web Usability Test
Introduction
Web Usability and Web Usability Evaluation Method
Culture and Web Usability Evaluation
Previous Cross Cultural Web Usability Evaluation Research
Construction of a Web Usability Evaluation
Method
Initial Results and Discussions
The Implication
Conclusions and Future Work
References
A Three-Fold Integration Framework to Incorporate User-Centered Design into Agile Software Development
Introduction
Related Work
The Three-Fold Integration Framework
The Life-Cycle Level Integration-Selection and Application of UCD Methods and Techniques in the Agile Process Life Cycle
The Iteration Level Integration-Integrating UCD Concepts, Roles, and Activities in Agile Development Iteration
Automated Tools Support
Case Studies
Conclusion
References
Development of Web-Based Participatory Trend Forecasting System: urtrend.net
Introduction
System Overview
System Structure
System Architecture
Process of Using 'urtrend.net'
Step 1: Research
Step 2: Analysis
Step 3: Issue Creation
Step 4: In-Depth Analysis
Conclusion
References
Consideration of HCD Methods for Service Innovation Design
Introduction
Purpose of Research
Survey of Service Innovation
Definition of Innovation from Economic View Point
Activity of "Service Industry Productivity Council" in Japan
Direction of Service Innovation
Case Study
Recommendation System Theories and Issues
Improvement Proposal of Recommendation System by HCD
Future Agenda
References
Descriptive Words for Expressing the User Experience
Introduction
Method
Study 1: Dependent Variables of UX
Results for the Cell Phone
Results for the Automobile
Study 2: Independent Variables of UX
Conclusion
Reference
Expert-Sided Workflow Data Acquisition by Means of an Interactive Interview System
Introduction and Purpose
Methodical Aspects for Acquiring Workflow Data by Experts
Dissociation of Common Data Acquisition Methods
Classification and Systematization of Processes
Decomposition of Processes
Realization and Evaluation of the Interview System PI
Questions and Appropriate User Interfaces
Initiating Process Thinking: Feedback via Graphical Sub-process Models
Results of a First Evaluation
Summary and Future Work
References
Human Systems Integration Design: Which Generalized Rationale?
Introduction
Human In-the-Loop System
Augmented Human Domain Engineering
Domain Engineering
Human System Integration
Human Systems Integration Domain
Augmented Human Engineering
Augmented Human's Need
Epistemological Needs
CHAUVET's Mathematical Theory of Mathematical Physiolgy (MTIP) Needs
Rationale for a Model of H$uman In-the-Loop System$
Conclusion and Perspective
References
The Impact of Human-Centred Design Workshops in Strategic Design Projects
Introduction
Methods and Paradigms for Innovation
The Concept of Value Creation in Products and Services
User-Centred versus Design-Driven Innovation
Design-Driven Innovation vs. Innovation through Co-creation
Design and Research Approach
Results and Analysis of Workshops
Discussion
References
Quantitative Evaluation of the Effectiveness of Idea Generation in the Wild
Introduction
Studying Idea Generation through Produced Ideas
Research in Practice
Essential Findings from Idea Analysis Research
The Dark Side of Brainstorming
Individual Level Effects
An Investigation of Ideation in the Wild
Background
Method
Results and Analysis
Discussion and Conclusion
References
Usability Standards across the Development Lifecycle
Introduction
New Standards Development
Relationship to Other Standards
Conclusions
References
Structure of FUN Factors in the Interaction with Products
Introduction
Conducting a Questionnaire
Summary of a Questionnaire
Participants
Contents of the Questionnaire
Results of SCT
Discussion
References
Extraction of User Interaction Patterns for Low-Usability Web Pages
Introduction
Related Works
Experiment of Usability Testing
Quantitative Data of Users' Behavior
Experimental Environment
Experimental Procedure
Pattern Extraction Using Pboost
Pboost
Input Data
Experiments
Conclusion Remarks
References
A Proposal of Service Design Evaluation Method
Introduction
The Structure of Service [1]
The Structure of Service Design [1]
Two Service Evaluation Method
Summary
References
Idea Creation Method for HCD
Introduction
Design Method for Design Concept
Approaches for Idea Creation
Idea Creation Method
Utilize User Experience Viewpoint
Utilize User Experience Matrix
Utilize User Scenario
Experiments
Experimental Design
Utilize User Experience Viewpoint
Utilize User Scenarios
Utilize User Experience Matrix
Conclusion
References
Vision-Proposal Design Method
Introduction
Vision-Proposal Design Method
Characteristics of the Vision-Proposal Design Method
Basic Model for the Vision-Proposal Design Method
Process and Elements of the Vision-Proposal Design Method
Expected Effects of Vision-Proposal Design Method
Application of Vision-Proposal Design Method
Overview of Evaluation Workshop
Evaluation Results
Summary and Future Work
References
Part II: Mobile and Ubiquitous Interaction
Possibilities for Cultural Customization of Mobile Communication Devices: The Case of Iranian Mobile Users
Introduction
Case Study Approach
Literature Review
Mass Customization and Cultural Customization
New Product Development and Culture
Mobile HCI and Culture
Guidelines Resulted from the Theoretical Review
Case Study Design
Semi-structured Interviews with the Company's Mobile Marketing Team in Iran
Usability Testing
Discussion
Conclusion
References
$Smart Sol$ - Bringing User Experience to Facility Management: Designing the User Interaction of a Solar Control Unit
Introduction
Nontraditional User Interfaces
Small-Screen Interfaces
Input Methods for Nontraditional User Interfaces
Need for Action: HCI for Control Units in Facility Management
Case Study: $Smart Sol$ - Designing for User Experience
Need for Human Centered Design
Analysis
Design and Evaluation
Implementation
Conclusion
References
Co-simulation and Multi-models for Pervasive Computing as a Complex System
Introduction
Pervasive Computing: Modeling a Human-Centric and Complex System
A Complex System
Layered Pervasive Computing Model
From Using Cognitive-Agents to Multi-agent Systems to Assess and Develop Pervasive Computing Systems
Multi-modeling and Co-simulation Use Cases: Smart Environment and Mobility Models
Ongoing and Future Work
The Best is Yet to Come .
Final Thoughts
References
Design and Development of Eyes- and Hands-Free Voice Interface for Mobile Phone
Introduction
Related Works
Conditions for Design of New Interface
Design Guides
Design of New Interface
Evaluation Experiments
Experimental Design
Experimental Results
Further Improvements
Conclusion
References
Influence of a Multimodal Assistance Supporting Anticipatory Driving on the Driving Behavior and Driver's Acceptance
Introduction
Experimental Design
Investigated Assistance Concept
Subjects
Hardware and Software Tools
Simulated Test Course
Dependent Variables
Results
Situational Analysis of the Driving Behavior
Results Regarding the Drivers Acceptance
Summary
References
Real User Experience of ICT Devices among Elderly People
Introduction
Study 1: Questionnaire Research (Quantitative Approach)
Method
Result
Study 2: Ethnographic Research (Qualitative Approach)
Method
Result
Conclusion
References
Human Affordance as Life-Log for Environmental Simulations
Introduction
Research Background
Problems with Life-Log Application
Continuous Life-Log Utilization
User Resistance to Releasing Life-Logs
Proposed Design Principle
Affordance Theory
Human Affordance
Encouraging the Release of Log Data
Experiments
Experimental Design
Results
Discussion
Conclusion
References
Guideline Development of Mobile Phone Design for Preventing Child Abuse
Introduction
Theoretical Background
Characteristics of a Child
Characteristics of Child Abuse
Prevention System and Current Technologies
The Current Design of Mobile Phone for Kids
Design Concept of Mobile Phone for Preventing Child Crime
Preparing Scenario for Design Development
Drawing Mobile Phone Design and Demanding App.
Evaluation of Design Concept
Interview with the Experts
Proposed Mobile Phone Design Guideline
Conclusion
References
The Impact of Robots Language Form on People's Perception of Robots
Introduction
Related Works
Name and Social Relationships
Speech Styles and Social Relationships
Method
Participants
Materials
Procedures
Experimental Manipulations
Measures
Results
Friendliness
Dominance
Discussion
Summary and Interpretation of Results
Implications for HRI
Limitation
Conclusion
References
Adjustable Interactive Rings for iDTV: First Results of an Experiment with End-Users
Introduction
Adjustable Interactive Rings for iDTV
Research Scenario and Methodology
Experiment Results
Quantitative Results
Quantitative Analysis
Conclusion
References
Part III: Human Centered Design in Health and Rehabilitation Applications
Cognitive Prostheses: Findings from Attempts to Model Some Aspects of Cognition
Internal and External Cognitive Prostheses
Dementia
Daily Activities
Conversation
Interactive Entertainment
Being Creative
Conclusion
References
Management of Weight-Loss: Patients' and Healthcare Professionals' Requirements for an E-health System for Patients
Introduction
Background
Methods
Workshops
Analysis
Results
Participants
User Requirements
The Healthcare Professionals Perspective
The Patients Perspective
The Perspectives Compared
Discussion and Conclusion
References
A Study on the Visibility of the Light Emitting Braille Block
Introduction
Light-Emitting Textured Paving Block by Using LED
Experiment 1
Method
Result
Experiment 2
Method
Result
Conclusion and Future Works
References
Knowledge Based Design of User Interface for Operating an Assistive Robot
Introduction
GUI Design
Development of a Component-Based Ranking System
Heuristics
Focus Group
Component-Based Ranking System
GUI Designs
Final GUI Design
Conclusions
References
Holistic Prosthetic Approaches to the Hearing Handicapped People: Communication Tools in Various Situations
Introduction
An Invention of Telephone
Definition of Holistic Prosthesis
Holism
Prosthesis
Prosthesis for Hearing Disabled People
QR Code System for the Public Exhibitions
Conclusion
References
Human-Centered Design in the Care of Immobile Patients
Introduction
Aim
Methods
Results
Discussion
Conclusions
References
Electronic Medication Reminder for Older Adults
Introduction
Methods
Participants
Equipment
Materials
Operating Performance and Subjective Satisfaction
Experiment Procedure
Results
Operating Performance
Subjective Satisfaction Results
Discussions
Conclusions
References
Development of a Wearable Airbag for Preventing Fall Related Injuries
Introduction
Objective and Methods
Apparatus
Fall Detection Algorithm
Experimental Setup
Results
Discussion
Conclusion
References
Semantic-Conditioned Peripheral Vision Acuity Fading Awareness (PVAFA)
Introduction
Methods
Subjects
Design
Apparatus
Stimuli
Procedure
Results
Discussion
Conclusion
References
Part IV: Human Centered Design in Work, Business and Education
Culturally Situated Design Tools: Animated Support Tools for Mathematics
Introduction
Using CSDTs as Teaching Aids
Break Dancer Tutorial Development
Data Analysis
Data from the Usability Testing of Tutorial
Suggestions from Data Collected
Future Work
Conclusion
References
Towards a Paperless Air Traffic Control Tower
Introduction
Design Process and Part Task Prototyping
Whole Task Evaluation
Evaluation Setup
Scenarios
Measurements
Results
Use of the EFS
Hand-Over
Mental Picture of Traffic
Head-Down Time
Discussion of Results
References
A Design-Supporting Tool for Implementing the Learning-Based Approach: Accommodating Users' Domain Knowledge into Design Processes
Introduction
Learning-Based Approach (LBA) to Interaction
Perspectives on Users' Knowledge Acquisition in Interaction
Designing Interaction as a Learning Process
Some Terminology: T$ask Domain and Domain Knowledge$
Mechanisms for Implementing the LBA in Design Processes
Development of Domain Knowledge-Based Tool (DKT)
Overview of the DKT
Functional Modules of DKT
Conclusions
References
A Methodical Approach for Developing Valid Human Performance Models of Flight Deck Operations
Introduction
Man-machine Integration Design and Analysis System (MIDAS)
Modeling Flight Deck Operations
Developing a Model of Current Day Approach and Land Operations
Validating the Model of Flight Deck Operations
Input Validation
Output Validation
Discussion and Summary
References
Building Human Profile by Aggregation of Activities Application to Aeronautics Safety
Framework of the Study
Issues
A Main Tool: Probabilities
The Supervised Aggregation Process
Definition
Static Aggregation Based on Galois Lattice Induction
Supervised Aggregation of Flights: From FDR to Flight Profiles
Conclusion
References
Building a Shared Cross-Cultural Learning Community for Visual Communication Design Education
Introduction
ss Cultural Education in Visual Design
Building Online Learning Community
Online Community as Educational Feedback System
Project Description
Methods
In-class Assignments and Reviewing Method
System and User Interface Development
Current Results and Analysis
Examples of Student Works
Internationalization and Localization of Design
User Feedback
Current Issues
Issues in the Project Content and Logistics
Place for Community Building
Interface Design Issues
Conclusion
References
Expansion of the System of JSL-Japanese Electronic Dictionary: An Evaluation for the Compound Research System
Introduction
Phonemes and Compounds in JSL
The Old EDS
Design of Enlarged EDS
A Guideline for Searching Compound
Create Database
Revised GUI
Using as Japanese-JSL EDS
Evaluation and Consideration
Evaluation Experiment
Consideration
Future Problems
Conclusion
References
Co-creation Process of Collaborative Work with Communication Robot
Introduction
Research Approach
The Workshop Process
Communication Robot PaPeRo
Ingredients of Co-creation: Situational Idea Generation, Common Ground, Outside Perspective and Models
Situational Idea Generation: No Leader, No Voting, But Organic Spontaneous Decision Making
Common Ground: Every-Day Life Experience
Facilitation for Co-creation
Providing an Additional Perspective
Models: Having Equal Say
Conclusion: Designing Environments for Co-creation
References
Virtual Office, Community, and Computing (VOCC): Designing an Energy Science Hub Collaboration System
Introduction
Energy Science Hub
Science Mission and Hub Goals
Hub Innovation Strategies
A Unified Collaboration Platform
Human Dynamics and Computing
VOCC Collaboration Needs Assessment
CASL Activities
Challenges to Collaboration System Design
Summary
References
One of Industrial Design Case to Share Tacit Knowledge
Introduction
Methods and Procedure
Process Concept
Process
Results and Discussion
Conclusion
References
Task Analysis for Behavioral Factors Evaluation in Work System Design
Introduction
Background
Task Analysis
Objective
Method
Hierarchical Task Analysis
Cognitive Work Analysis
Procedures of Task Analysis
Framework
Theoretical Framework
Mathematical Framework
Conclusion
References
Understanding the Business Realities: An Interview Technique Which Can Visualize the Job Problems
Introduction
The Survey of Customer Satisfaction
Problem of Survey of Customer Satisfaction
Improvement of Technique and Analysis Technique of Survey of Customer Satisfaction
Surveying Technique - For Proposing Technique
Idea of Investigation
Finding Out of CS Gap by Interviewing and Analysis
Interview Technique Based on Cognitive Psychology
CS Gap Interview and Analysis Method
Execution Procedure to Achieve Investigation
Trial: Case Study in IT Vender -Improvement of Customer Satisfaction
Objectives
Areas of Interview, Participant and Procedure
Areas of Analysis and Procedure
Results
Consideration
Conclusion
References
Part V: Applications of Human Centered Design
Nonspeech Sound Design for a Hierarchical Information System
Introduction
The Design Methodology
The System and Sound Functions
The Experiment: Design Panels and Results
Rich Use Scenario
Participants
User Panel 1
User Panel 2
User Panel 3
Discussion and Conclusion
References
Social Networking Applications: Smarter Product Design for Complex Human Behaviour Modeling
Introduction
Social Networking for Smarter Products and Services Design
Social Networking in Education
A Social Networking Systems Engineering Approach to Study Complex Human Behaviour
Conclusions
References
Usability Tests for Improvement of 3D Navigation in Multiscale Environments
Introduction
Cubemap
Navigation Techniques
Fly with Automatic Speed Adjustment
Collision Detection and Treatment
Examine with Automatic Pivot Point
SiVIEP
System Features
Evaluation
Evaluation Planning
Test Execution
Evaluation Results
Conclusions
References
SemaZoom: Semantics Exploration by Using a Layer-Based Focus and Context Metaphor
Introduction
Related Works
Concept of the SemaZoom Visualization
Differentiation between Concepts and Instances
Usage of Focus and Context Metaphor
Implementation and Feature Summary
Case Study
Discussion
Conclusion
References
Scientometric Analysis of Research in Smart Clothing: State of the Art and Future Direction
Introduction
Research Method
Result and Discussions
Nationwide Research Trends on Smart Clothing
Direction of Research and Technology Development in Each Category
Collaborative Research Trends across Disciples
Conclusion
References
An Experimental Study of Home Page Design on Green Electronic Products Web Site
Introduction
Relevant Literature
Web Site and Page Design
User-Web Interaction and Usability
Method
Home Page Interfaces Design
Experimental Design and Research Procedure
Participants
Results
Analysis of Pre-experiment Questionnaire
Analysis of User-Web Interaction and Searching Performance
Analysis of Post-experiment Questionnaire
Discussion
Conclusions
References
Attribute Description Service for Large-Scale Networks
Introduction
GENI
Attrbute Description Service
Extending the Description Language
Creating a Data Dictionary
Synergies
Conclusion
References
Study of Honest Signal: Bringing Unconscious Channel of Communication into Awareness through Interactive Prototype
Introduction
Experiments
Phase 1. Basic Research
Phase 2. Testing Theory
Phase 3. Evaluation Test
Conclusion
Designing of an Effective Monitor Partitioning System with Adjustable Virtual Bezel
Introduction
Related Works
Concept of Space
Partitioning Real Space
Partitioning Virtual Space
System Design and Implementations
User Study
Expected User Scenario and Benefits
Study Setup
Study Result
Discussions
Conclusions and Future Works
References
Bridging the Social Media Usage Gap from Old to New: An Elderly Media Interpersonal and Social Research in Taiwan
Introduction
Literature Review
Media Usage among the Elderly
Attitudes of the Elderly to Communications and Relationships
Method
The Subjects and the Interview Circumstances
Questions for Interview
Analysis
Findings
Media Usage of the Elderly
Communications and Relationships in the Elderly Social Life
Discussions and Conclusion
References
Research in the Use of Product Semantics to Communicate Product Design Information
Preface
Review of Literature
The Origin of Product Semantics
The Definition of Product Semantics
Marks and Symbols of Product Semantics
Semantic Forms
Semantic Colors
Semantic Materials
The Display of Signs in Semantic Product Forms
The Study of Cases of Product Design
Conclusion
References
Adapting User Interfaces by Analyzing Data Characteristics for Determining Adequate Visualizations
Introduction
Related Works
Concept for an Adaptive User-Interface
The Definitions
The Adaption Procedure
About Visualization Properties and Data Properties
Case Study: Adaption in Search Context
Conclusion
References
User-Oriented Graph Visualization Taxonomy: A Data-Oriented Examination of Visual Features
Introduction
Fundamental Visual Features
Visual Variables
Ranking of Perceptual Tasks for Visual Variables
Graph Layout Techniques
User-Oriented Taxonomy of Graph Visualizations
Support for Visual Features in Visualization Techniques
Procedure for Construction of Graph Visualization Taxonomy
The Resulting Oser-Oriented Graph Visualization Taxonomy
Application Scenario Using the Taxonomy
Conclusion
References
Towards Compositional Design and Evaluation of Preference Elicitation Interfaces
Introduction
Research Hypothesis
Background
Constructive Preferences
Preference Elicitation Interfaces
Design Principles for Preference Elicitation Interfaces
Proposed Approach
Interface Elements
The Approach Step-by-Step
The Approach Applied: Preference Elicitation for the Job Domain
Discussion and Future Work
References
Secure Online Game Play with Token: A Case Study in the Design of Multi-factor Authentication Device
Introduction
Security Challenges in Online Games
Multi-factor Authentication Requirements
Usability of Security in Online Gaming
Token and Multiple Devices in Gaming
From Early Case to Ubiquitous Computing
Model and Application Area
Critical Analysis Using Framework
Security Analysis
Interface and Its Idiom
Narrative and Engagement
Discussion
Related Works
Future Issues
References
Author Index

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