1 - Contents [Seite 6]
2 - Preface [Seite 10]
3 - Introduction [Seite 12]
4 - The mission and purposes of the public library [Seite 14]
5 - The legal and financial framework [Seite 34]
6 - Meeting the needs of the customers [Seite 48]
7 - Collection development [Seite 80]
8 - Human resources [Seite 96]
9 - The management of public libraries [Seite 108]
10 - The marketing of public libraries [Seite 122]
11 - The IFLA/UNESCO Public Library Manifesto [Seite 132]
12 - The Finnish Library Act ( 904/ 1998) [Seite 136]
13 - Customer charter [Seite 142]
14 - Library Building Standards - Ontario, Canada and Barce-lona, Spain [Seite 144]
15 - Update of IFLA Manifesto [Seite 148]
16 - Queensland Standards and Guidelines for Public Libraries [Seite 150]
17 - General IFLA Resource List [Seite 154]
18 - Index [Seite 158]
