Library Services for Immigrants and New Americans

Preface
Acknowledgments
Introduction
1 Immigrants and Refugees in the United States (and Libraries)
Waves of Immigration
Early 20th-Century Immigration
A Tale of Two Cities: Louisville, Kentucky, and Boise, Idaho
"Cities and States of Refuge for the Oppressed"
Immigration Terms and Acronyms
Barriers to Immigrants Using Libraries
Undocumented Immigrants
Integration and Celebration
2 Accessible Libraries: In-Person and Online
Commitment to Accessibility
Municipal Administrations
Library Public Statements
Mission and Vision Statements
Accessible Staff
Staff Diversity
Language Learning and Translation
Cultural Awareness
Accessible Buildings
Signage and Wayfinding
Collections
Community Information
Accessible Services
Accessible Websites
Usability Improvements
Fewer, Plainer Words
Improve Site Navigation
Add Metadata and Descriptions
Translation
Google Translate
Content-Driven Translation
3 Language Literacy and Education
English Language Learning Programs
Conversation Groups
English Language Classes
Tutors and Other 1:1 Learning Programs
Informal Individual Learning
A Highly Structured Approach
Scheduling
Tech Tools
Family Literacy
Language Sharing
Accent and Idiom Work
English for Specific Purposes
Native Language Literacy
Who's In Charge?
Staff
Volunteers
Professionals
Community or Participant Led
Finding Instructors and Volunteers
4 Citizenship
Citizenship Materials
Know Your Rights
Citizenship Corners
Citizenship Events
Information Sessions
Naturalization Ceremonies
Citizenshipworks
Classes and Support
Applying for Citizenship
Citizenship Test Preparation
Life in the United States

Legal Aid
Resources
Partnerships
Staff Certification
Go Virtual
5 Workforce Development
Job Assistance Essentials
Work-Specific Language Help
Accent Reduction and Pronunciation
Interview Preparation
Profession-Specific ESOL Classes
Driver's Education Classes
Education and Training Resources
Support Professionals and Entrepreneurs
Professional Credentialing
Support Entrepreneurs
6 Cultural Programs
Sharing Programs
Exhibitions and Displays
Cultural Showcases
Craft Programs
Conversations with the Community
Lectures
Sister City Exchanges
Specific Topics
Personal Stories
Media Discussion Groups
Literature Discussion Groups: English Language
Literature Circles: Original Language
Book Discussion Groups
Film Series
Music Sharing and Discussion
Non-English Conversation Groups
Cooking Programs
Discussions about Spirituality
7 Building Community
Building Community through Outreach
The Grand Tour
Mobile Promotion
Biblio Bicycles
Electric, Agile, Fun!
125
Mobile Services, 21st-Century Edition
Building Community through Partnerships
Making Connections
Potential Partners
Other Libraries
City and Regional Administrators
Organizations Serving Newcomers
Welcoming America
Building Community through Conversations
Cultural Literacy
Civic Lab
A Network of Trust
8 Expanding Services
Promotion and Marketing
Word of Mouth Is Everything
Library Ambassadors
Tech Tools for Word of Mouth
Traditional Marketing
Making the Case
Collecting Data
Outcomes Measurement
Funding
Increased Library and Municipal Resources
Local Sources
Grants
Statewide Grants at the Fresno County Public Library
The American Dream Literacy Initiative
Extending Your Resources
References
Index