Advising in Austerity

Introduction ~ Samuel Kirwan, John Clarke, Morag McDermont and Alison Kite;


Part 1;


Case study one: 'Lucy': the barriers to accessing advice ~ Jennifer Harris;


A reflection on Case study one: the barriers to accessing advice - reflections on Lucy's story ~ Sue Evans;


Citizens Advice in austere times ~ Morag McDermont;


The Advice Conundrum: How to satisfy the competing demands of clients and funders. An interview with Gail Bowen-Huggett;


The shift to digital advice and benefit services: implications for advice providers and their clients ~ Jennifer Harris;


Part 2;


Case study two: 'Laura': the effect of fees upon the Employment Tribunal process ~ Eleanor Kirk;


A reflection on Case study two: Laura and the effect of fees ~ Michael Ford QC;


The costs of justice: barriers and challenges to accessing the employment tribunal system ~ Nicole Busby;


Justice and legal remedies in employment disputes: adviser and advisee perspectives ~ Eleanor Kirk;


Precarity and 'austerity': employment disputes and inequalities ~ Adam Sales;


Part 3;


Case study three: 'Brian': an unrepresented claimant ~ Eleanor Kirk;


A reflection on Case study three: 'Brian' ~ Joe McGlade;


Power and legality in benefits advice ~ Alison Kite;


Getting from the story of a dispute to the law ~ Emily Rose;


"Advice on the law but not legal advice so much": weaving law and life into debt advice ~ Samuel Kirwan;


Reflections on advising in austerity ~ John Clarke.