Table of Contents to INDISPENSABLE: How to Build and Lead A Company Customers Can't Live Without by James M. Kerr
Acknowledgments
A Word to the Reader
Prologue: Outstanding Leaders Make Businesses Indispensable
Chapter 1: Your Business Needs to Be Indispensable
Chapter 2: The Right Leadership
Chapter 3: The Right Vision
Chapter 4: The Right Culture
Chapter 5: The Right People
Chapter 6: The Right Trust and Empowerment
Chapter 7: The Right Change Management Practices
Chapter 8: How to Ensure Lasting Indispensability
Epilogue: Just Keep It Real!
The Last Word
Notes
Index