Perfect Solutions for Difficult Employee Situations

Name: Perfect Solutions for Difficult Employee Situations
Brand: McGraw-Hill Education
Price: 39.39 EUR
Availability: OnlineOnly

Sid Kemp(Autor*in)

McGraw-Hill Education (Verlag)

1. Auflage

Erschienen am 16. Februar 2005

258 Seiten

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978-0-07-146522-9 (ISBN)

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Inhalt

Intro
Terms to Use
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Contents
Foreword: The Leader Casts a Long Shadow
Preface
Part One. Being There
Chapter 1. Facing Your Day
Remember: You Matter
Focus First
The Manager Who Wasn't There
Each Person Is a Treasure ... with Problems
Be a Practical Idealist
Come Up for Air, and Dive in Again
Chapter 2. From Challenges to Solutions
Seeing Yourself
Changing Your Stance
Changing the Situation
Chapter 3. The Manager's Survival Guide
Start by Not Understanding
Relax and Be with the Person, Not the Problem
Listen and Dig Deeper
Create a No-Blame Environment
Use the Sandwich
Decorate the Sandwich
Add the Dessert
Part Two. Messy Situations
Chapter 4. Money Issues
A Team Member Deserves a Raise, but That Isn't Possible
A Team Member Doesn't Deserve a Raise, but Thinks He or She Does
This Timesheet-or Expense Report-Doesn't Look Right
An Employee Asks for an Advance
Announcing Pay Cuts and Pay Freezes
Announcing Layoffs
Announcing a Change in Benefits
He Makes More Than I Do
Chapter 5. When Sex Shows Up at Work
It's Getting a Little Hot in Here
No Bedding Down in the Office
You're Interested, but She or He Isn't
He or She Won't Leave Me Alone
You're Interested, but I'm Not
Uh-oh, I'm Interested
You've Broken Up-but You Still Have to Work Together
Calling Bad Plays-the Line Between Jokes and Sexual Harassment
Sexual Politics-Office Power Plays
Gender Preferences and Prejudices
Signs of a Hostile Environment
Chapter 6. When Personal Issues Affect Work Life
From Body Odor to Bad Breath
Is Something Wrong at Home?
Personal Calls and E-Mails on Office Time
Selfish Cell-Phoning
Side Jobs on Office Time
Selling Stuff to Our Staff
Job Hunting on the Job
Late Arrivals, Extra Breaks
Chapter 7. Pranks, Put-Downs, and Bending the Rules
Act Your Age!
Pranks
Put-Downs
Tit for Tat
Bullying and Ganging Up on an Employee
Time for a Bit of Fun in the Office
Chapter 8. New Employee Orientation Issues
Rules and Assumptions
But I've Always Done It This Way!
An Employee Trying to Change the Rules
Lack of Attention to Detail
Caring Too Much
Caring Too Little
Unwilling to Improve
Not Ready, Fire
Ready, Fire, Aim
Not Getting Things Right
Nobody Likes the New Kid on the Block
Just Not Fitting In
Chapter 9. Time and Punctuality Issues
It's 9:30, Where's My Team?
Oops, I Missed the Meeting
Those Little Latenesses Add Up
Long Lunches
It's Five O'Clock Somewhere-but Not Here
Erratic Absences
We Had Flex Time, but It Broke
The Same Excuse Every Time
A Different Excuse Every Time
Working Overtime, All the Time
Chapter 10. Attitude Problems
Respect for People
Respect for Roles
Who's the Boss?
Acting Superior to Teammates
Always Sparring with Me
Always Sparring with Each Other
Mistreating a Customer
Chapter 11. Problems Between Generations
Business: The Last Generation
Things Aren't the Way They Used to Be
I Don't Get No Respect
Business: The Next Generation
Are We Speaking the Same Language?
Age and Ageism
Chapter 12. Justice Issues on the Job
Broken Promises
Seeing the Other Side
It's Just Not Fair
Chronic Unreliability
Chronic Complaining
Blaming Others for Our Mistakes
Unacknowledged Integrity
Chapter 13. Anger on the Job
One Angry Outburst
Chronic Anger
Signs of Serious Danger
Why Are You Always Angry at Me?
You Sure Sound Angry to Me
The Team Is About to Explode
Now I'm the One Who's Angry
What If the Top Boss Is Angry?
Chapter 14. Fear in the Office
Fear of Bringing Up Problems
Employees Who Fear Making a Mistake
Employees Who Fear the Manager
Fear of Being Laid Off
Fear from Outside the Office
Employees with Depression or Anxiety
Chapter 15. Illness Issues
Is the Employee Really Sick?
Friday Flu
Showing Up Sick at Work
Frequent but Unpredictable Illness
I Think There's Something Wrong with Him
Illnesses in the Family
Illness Interfering with Business Travel
Pregnancy and Illness
Requests for Unpaid Leave or Disability
Chapter 16. Failure-Employee or Company
Employee on the Edge
I've Got to Let You Go
When Projects Fail
We're Waiting to Hear
Early Retirement Issues
The Company's Laying You Off
The Company's Laying Us Off
Chapter 17. Emergencies
Major Illness in the Office
Is Everyone OK?
Disaster Strikes
What Happened to Him?
We Just Don't Know What's Happening
Worker's Compensation Claims
Returning to Normal
Chapter 18. Broken Rules
Dress Code Issues
Technology Problems
Living with Rules You Don't Like
Unpredictable Rule Changes
Getting Rule Changes
Rules Made Up on a Whim
Chapter 19. Respect
Communication
The "Yes and ..." Response
Respect, Please
Making Room for Differences
When a Team Member Doesn't Listen
Men, Women, Culture, and Respect
Part Three. Too Hot to Handle
Chapter 20. When to Get Help
What Managers Do
Danger Signs
Avoiding Lawsuit and Scandal
The Protection of Arbitration
Maybe This Employee Needs Professional Help
Drug Testing Troubles
What If It's Me?
Understanding Psychological Symptoms
Compassionate Management
Chapter 21. Learning Leadership
Setting Direction
Communicating and Acting
The Two Levels of Feedback
Helping People Motivate Themselves
Creating and Nourishing a Team
Expanding Horizons
Chapter 22. Resources for Learning

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