Become ITIL® 4 Foundation Certified in 7 Days

Day 1 .- Chapter 1: Introduction to the New ITIL.- Chapter 2: Brief Overview of DevOps.- Day 2 .- Chapter 3: ITIL 101: Concepts and Core Foundation.- Chapter 4: Holistic Approach to Service Management: Four Dimensions.- Day 3 .- Chapter 5A: Value Creation with Service Value System.- Chapter 5B: Influencing through Guiding Principles.- Chapter 6: ITIL's Management of Practices.- Day 4 .- Chapter 7: Practices to Manage Stakeholders.- Chapter 8: Practices to Enable Service Support.- Chapter 9: Continual Improvement.- Day 5 .- Chapter 10: Practices to Manage Operations.- Day 6 .- Chapter 11: Practices to Manage Changes.- Chapter 12: Practices to Manage Releases.- Day 7 .- Chapter 13: The Service Desk.- Chapter 14: Tips and Tricks for Taking the ITIL Exam.- Appendix A: Answers to Knowledge Checks.-