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This handbook offers a comprehensive overview of the theories, methods and practices in evaluating health services. Written by international experts and practitioners in the field, it is an essential resource for anyone who plans or conducts evaluations of health care organisations, as well as for those who want to learn more about the strengths and limitations of specific evaluation techniques and methods.
The individual chapters summarise the latest evidence and good practice of established, tried and tested evaluation approaches as well as novel and innovative evaluation techniques in clinical and health organisational settings. The handbook comprises chapters on a wide range of topics such as digital technologies, leadership in health services, trauma-informed evaluation, harm reduction in evaluation, learning health systems and collective impact design. Each chapter provides a state-of-the-art summary of the current evaluation practice together with up-to-date references to existing published research.
Axel Kaehne is Professor of Health Service Research at the Medical School Edge Hill University, Director of the Evaluation and Policy Analysis Unit, Edge Hill University (UK), and Editor in Chief of the Journal of Health Organization and Management and the Journal of Integrated Care (Emerald). He is also visiting Professor at the University of Eastern Finland, and Director of Healthcare Analytics UK Ltd.
Julie Feather (PhD) is a Senior Research Fellow in the Evaluation and Policy Analysis Unit at Edge Hill University (UK), and an Associate Editor for the Journal of Health Organization and Management. With a particular expertise in realist evaluation, Julie designs and leads service evaluations across the health and social care sectors working collaboratively across disciplines to inform policy and practice improvements.
Part I: the Foundations and Purpose of Evaluation in Health Services.- Chapter 1. Ontological and Epistemological Foundations of Health Service Evaluation.- Chapter 2. Evaluating Health Services.- Chapter 3. Health Policy Evaluation and the Policy Process.- Chapter 4. Ethical Principles Guiding Health Services Evaluation.- Part II: Evaluation Theory and Methods.- Chapter 5. Principles-focused Evaluation of Health Services.- Chapter 6. Realist Evaluation in Health Service Assessment: Principles, Processes, and Potential.- Chapter 7. Value Based Health Care in Health Service Evaluations.- Chapter 8. Complex Intervention Research: What, Why and How.- Chapter 9. Evaluation of Implementation - a Taxonomy of Implementation Science Theories, Models and Frameworks.- Part III: Instruments and Techniques of Evaluation.- Chapter 10. Evaluability Assessment and Its Use in Health Service Evaluation.- Chapter 11. Social Value in Health Services Evaluation.- Chapter 12. Qualitative Causal Mapping in Evaluations.- Chapter 13. Using the Standardised Patient Method in the Evaluation of Health Services.- Chapter 14. Making a Case for Q Methodology in Health Service Evaluations.- Chapter 15. Social Network Analysis and Its Application in Health Service Evaluation.- Chapter 16. Navigating the Landscape of Fidelity in Health Services Research.- Part IV: Evaluation Themes.- Chapter 17. Evaluating Digitally Enabled Health Services.- Chapter 18. Evaluating Leadership in Health Services.- Chapter 19. Evaluation in the Context of a Learning Health System.- Chapter 20. Healing Practices: Evaluating Trauma-informed Health Services.- Chapter 21. Evaluating Innovations in Health Services: A Team Competency Framework.- Chapter 22. Artificial Intelligence, Healthcare, and Evaluation: Altering the Landscape.- Chapter 23. Evaluating the Performance of Integrated Care Services.- Part V: Person and Community Centered Evaluation Approaches.- Chapter 24. Participatory Methods in Health-service Evaluations.- Chapter 25. Human-centered Healthcare Evaluation Using Personas and Journey Mapping Techniques.- Chapter 26. Co-production in Health Services Evaluation.- Chapter 27. Community-led Evaluation of Health Services.- Chapter 28. Culturally Responsive Evaluation: the Added Value of Cultural Humility.- Chapter 29. Involving Members of the Public in Health Service Evaluations.- Chapter 30. New Frontiers in Health Service Evaluation: Navigating Health, Agency and AI.
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