Introduction: The power of culture 1
Chapter 1: Defining and understanding organisational culture 11
Chapter 2: Nine principles to guide you 19
Chapter 3: Meeting your employees' needs 25
Chapter 4: 10 common culture mistakes to avoid 31
Chapter 5: The cure for the cultural insanity 37
Chapter 6: Align with purpose 43
Chapter 7: Define target culture 53
Chapter 8: Assess current culture 63
Chapter 9: Plan and Transform 75
Chapter 10: How to lead a successful culture program 85
Chapter 11: How to develop successful leaders 91
Chapter 12: Engaging an external partner 101
Chapter 13: Measuring the results 107
Chapter 14: Other applications of A.D.A.P.T. 111
Conclusion 115