INTRODUCTION v Two Heart Attacks v Choices viii Industrial Revolutions xi About this book xiii
SELF-REFLECTION xv
SECTION 1: UNDERSTANDING COMPASSION
Understanding Compassion 2 Compassion facts and myths 5 Science of Compassion 8 Balancing compassion and wisdom 17 Compassion hurdles 20 Compassion is a lifesaver 26 Work 29 Suffering and Compassion in the workplace 32 Accepting Compassion 47 Stepping into action 49
SECTION 2: THE 9-PILLARS OF WORKPLACE COMPASSION
Introduction to the 9-Pillars 54 Self-Compassion? 57 What is Self-Compassion? 57 Why Self-Compassion? 58 Blocks to self-compassion 60 Self-Pity, Self-Indulgence, Selfishness, and SelfCompassion 62 Acknowledging Personal suffering 63 People First Thinking? 82 Why people-first thinking? 82 Making people feel valued 84 People first thinking promotes psychological safety 88 People first thinking promotes fairness 91 Active Listening is part of people first thinking 92 People-first thinking is tough compassion 94 People first thinking creates amazing human experiences 94 Promoting people-first thinking as a leader 96 Abundance Mindset 99 What is the abundance mindset? 99 Why abundance mindset? 102 Blocks to abundance mindset 103 Manifestations of abundance thinking 104 Abundance thinking in the Workplace 107 Tips for practicing abundance thinking 110 Mindfulness 112 The Monkey Mind 112 Mindfulness tools 114 Metta 117 Embracing Oneness 130 Seeing self in others 130 Identities and Connection 132 Oneness in workplaces 135 Oneness is embracing Diversity, Equity and Inclusion (DEI) 137 Promoting oneness in workplaces 140 Compassionate communication 143 Knowing ourselves and others 144 Celebrating uniqueness 146 Communicating expectations 148 Tools for compassionate communication 151 Promoting compassionate communication 154 Vulnerability 156 What is vulnerability? 156 How vulnerability shows up 158 Vulnerability blocks 159 Rewiring the brain for vulnerability 160 Vulnerability and Compassion 165 Big-picture thinking 169 What is big-picture thinking? 169 Perspective thinking 171 Purpose 175 Applying big-picture thinking at work 181 Gratitude 183 What is Gratitude? 183 Why gratitude? 184 Gratitude as a compassion pillar 189 Receiving gratitude 192 Gratitude in the workplace 193 Promoting gratitude as an influencer in your workplace 195
SECTION 3: COMPASSION EXPERIMENTS
Review of the 9-Pillars 200 Experiments with the 9-Pillars 202 Creating compassion habits 206 The 9-Pillars Mantra 209 Bringing compassion practices to teams 210 Compassion Hackathons 211 Introducing compassion programs in organizations 214 Being a force of good 217 Compassion Assessment 221 Creating supportive frameworks for compassion 225 SECTION 4: A SYSTEMS APPROACH TO COMPASSION 228 Creating compassionate cultural umbrellas 229 Individuals and organizational cultures 231 Compassion as extension of our company's services 238 Governments and Compassion 241 Skilling and Tooling political leaders in compassionate governance 245 Education 245 Media 249 Due recognition 250 Punishment systems 251 Fairness and equity in resource distribution 252 Environmental sustainability 252 The Fifth Revolution: Working toward a compassionate future 255
Conclusion 261
Contributors 263
References 267
