Leadership

Foreword; About the authors; Preface

1. What do we mean by leadership?

1.1 What does the term 'leadership' mean to you?

1.2 So what is leadership?

1.3 Why is leadership so important in health and social care today?

1.4 Informal and formal leadership

1.5 Leadership or management?

1.6 What makes a good leader?

2. Theories of leadership

2.1 Introduction

2.2 Are you a leader or a manager?

2.3 The history of leadership

2.4 Defining 'theory'

2.5 The trait theories

2.6 The behavioural theories

2.7 New paradigm leadership theories

2.8 Identifying your leadership style

3. The skills and qualities of effective leaders

3.1 Introduction

3.2 Are leaders born or made?

3.3 What are the key skills and qualities of a leader?

3.4 Communicating effectively

3.5 Assertiveness

3.6 Emotional intelligence as a leadership tool

4. Leadership, values and culture

4.1 Introduction

4.2 What do we mean by culture?

4.3 Ethics

4.4 Cultural identity beyond the organisation

4.5 Working beyond the national culture?

4.6 Cultural gap

4.7 So why is understanding of culture important in leadership?

5. Leadership, power and influence

5.1 Introduction

5.2 So what is power?

5.3 Sources and bases of power

5.4 Powerlessness

5.5 Abuse of power

5.6 Transfer of power

5.7 The paradox of power

5.8 So why is understanding the nature of power important to you?

5.9 Identifying sources of influence

5.10 Symbols and words

5.11 Politics and power

6. Leadership and improvement

6.1 Introduction

6.2 The meaning of change for the individual

6.3 Drivers for change

6.4 Decision-making

6.5 The leader as a catalyst for change

6.6 Quality improvement

6.7 Change management models

6.8 Motivational theory

6.9 Negotiating skills

6.10 Conflict management

7. Leadership and health and social care policy

7.1 Introduction

7.2 The NHS and care services - how we got to where we are

7.3 A brief history of healthcare in the UK

7.4 A brief history of social care services in the UK

7.5 Policy and strategy drivers

7.6 Why is knowledge of government policy important?

7.7 So how can you influence policy?

7.8 The rise in status of the service user and carer as leaders

7.9 Leadership in health and social care services

7.10 Health and social care services and you

8. Leadership development - so where do you go from here?

8.1 Introduction

8.2 Where are you now?

8.3 Strengths, weaknesses, opportunities and threats

8.4 Where do you want to be?

8.5 Clinical supervision

8.6 Action learning sets

8.7 Coaching

8.8 360 degree feedback

8.9 Learning from doing

8.10 Developing an action plan

References; Index