Optimizing Discovery Systems to Improve User Experience

Acknowledgments
Introduction
Chapter 1 Setting the Stage
Chapter 2 Usability Testing
Usability Testing Framework
Creating the Study Team
Defining the Purpose of the Study
Defining the Scope of the Study
Identifying Participants
Selecting a Study Method
Designing Your Instrument
Selecting a Data Collection Method
Creating Consent Forms
Seeking Permission for the Study
Recruiting Participants
Planning Research Session Details
Conducting Testing
Collecting Data
Data Analysis
Report Findings
Instrument and Data Retention
Storage Methods for Study Instruments and Results
Study Follow Through
Chapter 3 Discovery System Configuration
Data Decisions
The Catalog
Local Catalog Data
External Catalog Data
Local Catalog Tools
Databases
Recommended Database Option in Summon
Database Selection and Branding
eBook Collections
Setting Up Your User Interface
Search Decisions
Results List
Getting to Full Text
Website Access to the Discovery System
Benchmarking against Other Libraries
Search Box Design
Web Implementation
Beta Testing
System Deployment
Transition Planning
Search Engine Optimization
Chapter 4 Library Instruction and Discovery Systems
Instruction Methods
Learning Outcomes
Where to Start
Keyword vs. Subject Searching
Advanced Search
Boolean Quotation Marks and Truncation
Teaching to Limit
Teaching the Extras
Citation
Discovery System Help
Promoting the Library Reference Desk
Teaching Library Research Grit
Chapter 5 PR and Community Buy-In
Naming Your Discovery System
What's in a Name?
Naming Decisions
Name Longevity
Discovery System PR
PR Leadership
PR Methods
Discovery System Orientation
Promotional Timing
Community Buy-In
Library Staff
Selling To Faculty
Student Buy-In
Chapter 6 Conclusion
You Have the Power
A Moving Target
Appendix: Software and Tools
Glossary
Bibliography
Index