Emotional Intelligence in Action

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Acknowledgments
Introduction: Getting the Most from This Resource
PART ONE Using Emotional Intelligence to Create Real Change
CHAPTER 1 The Case for Emotional Intelligence
CHAPTER 2 How Everyone Can Use the Exercises: Cross-Reference Matrix
PART TWO Exploring Emotional Intelligence and Well-Being Skills
1 Self-Regard
2 Self-Actualization
3 Emotional Self-Awareness
4 Emotional Expression
5 Assertiveness
6 Independence
7 Interpersonal Relationships
8 Empathy
9 Social Responsibility
10Problem Solving
11 Reality Testing
12 Impulse Control
13 Flexibility
14 Stress Tolerance
15 Optimism
16 Happiness/Well-Being
PART THREE Emotional Intelligence Exercises to Build Effective Skills
1 Self-Regard
EXERCISE 1.1 Lighten Up with Self-Compassion
EXERCISE 1.2 Of Thine Own Self Be Aware
EXERCISE 1.3 Reconciliation
EXERCISE 1.4 Toot Your Horn and Scratch Your Back
2 Self-Actualization
EXERCISE 2.1 Leverage Your Time with a 2% Solution
EXERCISE 2.2 The Scavenger Hunt
EXERCISE 2.3 Becoming All That You Can Be
EXERCISE 2.4 Applying Inspiration
3 Emotional Self-Awareness
EXERCISE 3.1 Expanding Your Uncommon Awareness
EXERCISE 3.2 Are You in Touch?
EXERCISE 3.3 It Just Bubbles Up
EXERCISE 3.4 Moving Toward, Moving Away
4 Emotional Expression
EXERCISE 4.1 Expressing Resistance
EXERCISE 4.2 Say It Nonverbally!
EXERCISE 4.3 Tell a Story
EXERCISE 4.4 Expressing Emotions in Social Media
5 Assertiveness
EXERCISE 5.1 Developing Appropriate Assertiveness Within Your Team
EXERCISE 5.2 Ramp It Up
EXERCISE 5.3Dial It Back
EXERCISE 5.4Getting Your Point Across
6 Independence
EXERCISE 6.1 Virtual Decision Making
EXERCISE 6.2 Cut the Apron Strings
EXERCISE 6.3 Solitary Effort
EXERCISE 6.4 Going Along with the Group--Or Not
7 Interpersonal Relationships
EXERCISE 7.1 Investment in Friends
EXERCISE 7.2 You've Got Good News
EXERCISE 7.3 Making New Friends
EXERCISE 7.4 Fun and Meaningful Relationships
8 Empathy
EXERCISE 8.1 Recipe for Influence: Curiosity and Compassion
EXERCISE 8.2 Connect Feeling with Meaning
EXERCISE 8.3 Mixed Emotions
EXERCISE 8.4 Do as the Empathic Do
9 Social Responsibility
EXERCISE 9.1 Focus on Something Bigger Than Yourself
EXERCISE 9.2 Reflect the Best
EXERCISE 9.3 Who Do I Work for?
EXERCISE 9.4 The Value of Volunteering
10 Problem Solving
EXERCISE 10.1 When Problems Become Conflicts
EXERCISE 10.2 Emotions Affect Decision Making
EXERCISE 10.3 Using the MasterSolve Model for Teams
EXERCISE 10.4 Win-Win Negotiating
EXERCISE 10.5 Let's Cover Our Bases
11 Reality Testing
EXERCISE 11.1 Political Savvy
EXERCISE 11.2 Feel, Hear, See--Is It Reality?
EXERCISE 11.3 Visit Their Reality
EXERCISE 11.4 Using All Three of Your Minds
12 Impulse Control
EXERCISE 12.1 Putting on the Brakes
EXERCISE 12.2 To Impulse or Not to Impulse
EXERCISE 12.3 The Urge to Splurge
EXERCISE 12.4Hot Buttons
13 Flexibility
EXERCISE 13.1 The Highly Flexible Team
EXERCISE 13.2 No More Shutdowns
EXERCISE 13.3 Yes, No, Maybe So
EXERCISE 13.4 Flex Time
14 Stress Tolerance
EXERCISE 14.1 The EZ Stress Buster
EXERCISE 14.2 'Cause You've Got Personality
EXERCISE 14.3 Water Off a Duck's Back
EXERCISE 14.4 Deep Center Breathing
15 Optimism
EXERCISE 15.1 Optimistic Self-Talk and Behavior
EXERCISE 15.2 Be Solution-Focused
EXERCISE 15.3 See a Positive Resolution
EXERCISE 15.4 The Optimistic Explanation
16 Happiness/Well-Being
EXERCISE 16.1 Beyond Personal Silos
EXERCISE 16.2 Growing My Happiness
EXERCISE 16.3 Pay It Forward with Gratitude
EXERCISE 16.4 Attitude of Gratitude
Resources
References
About the Authors
Index