Part 1: Next-Level Healthcare Employees: The Big Picture
Part 2: How to Take Your Good Employees to the Next Level
Chapter 1: Customer Service 101: An Introduction for Healthcare Employees
Chapter 2: How to Create an Ownership Mentality within Your Team
Chapter 3: Improving Your Workplace Experience to Increase Employee Productivity and Engagement
Chapter 4: Going Above and Beyond for Your Patients
Chapter 5: How to Assess, Recognize, and Reward Teamwork
Chapter 6: Increasing Employee Commitment: 25 Strategies
Chapter 7: Using Morning Huddles to Build Your Team
Chapter 8: Developing Your Staff's Empathy
Chapter 9: Helping Your Employees Become Better Actors
Chapter 10: Teaching Your Staff to Reframe Negatives into Positives
Chapter 11: Fostering a Culture of Gratitude in Your Healthcare Organization
Chapter 12: How to Develop Your Employees' Patience
Chapter 13: Using Rituals to Strengthen Your Team
Chapter 14: Staff Coaching: Using Active Listening and Powerful Questions to Unleash Your Staff's Potential
Chapter 15: Working Well with the Informal Leaders in Your Organization
Chapter 16: Motivating Employees without Carrots and Sticks
Chapter 17: Creating an Exceptional Onboarding Experience for Your New Employees
***Bonus Chapter: Creating a Core Beliefs Statement: 25 Guiding Truths for Your Employees