Library Statistics for the Twenty-First Century World

1 - Frontmatter [Seite 1]
2 - Table of Contents [Seite 5]
3 - FOREWORD [Seite 9]
4 - ADDRESS OF WELCOME [Seite 11]
5 - HOW TO USE STATISTICS TO PUT 'LIBRARIES ON THE AGENDA [Seite 15]
6 - GLOBAL LIBRARY STATISTICS FOR THE TWENTY-FIRST CENTURY [Seite 22]
7 - STANDARDISATION OF LIBRARY STATISTICS [Seite 27]
8 - THE 2007 INTERNATIONAL LIBRARY SURVEY IN LATINAMERICA AND THE CARIBBEAN [Seite 31]
9 - EXPERIENCIA EN LA BUSQUEDA DE DATOS ESTADISTICOS SOBRE BIBLIOTECAS DE LA REPUBLICA ARGENTINA [Seite 43]
10 - TRINIDAD AND TOBAGO'S RESPONSE TO UNESCO'S SURVEY ON GLOBAL STATISTICS [Seite 55]
11 - BENCHMARKING IN THE FORM OF PERFORMANCE INDICATORS AND BALANCED SCORECARD [Seite 61]
12 - CURRENT TRENDS IN THE COLLECTION AND USE OF STATISTICS IN ACADEMIC AND PUBLIC LIBRARIES IN AFRICA [Seite 71]
13 - LIMITS OF THE 'GLOBAL STATISTICS' MODEL AND SOME EXAMPLES OF HOW RESULTS ARE USED [Seite 88]
14 - INFORMATION LITERACY INDICATORS: A MUST FOR COUNTRIES [Seite 108]
15 - KNOWING YOUR READERS AND YOUR COMMUNITY - TOWARDS A BROADER ROLE FOR LIBRARY STATISTICS [Seite 109]
16 - CANADA'S PUBLIC LIBRARIES COUNT! [Seite 124]
17 - ANNUAL SURVEY OF QUÉBEC'S PUBLIC LIBRARIES: A MAJOR REVISION [Seite 129]
18 - UNDERSTANDING THE METHODOLOGICAL FOUNDATIONS OF PUBLIC LIBRARY NATIONAL RATING SYSTEMS [Seite 135]
19 - PRESENTATION OF NORWEGIAN INDICATORS [Seite 146]
20 - QUALITY STANDARDS AND TARGET OUTPUTS BASED ON BENCHMARKING STUDIES IMPROVED BY A PROPOSED PROSPECTIVE BALANCED-SCORECARD MODEL FOR THE MONTRÉAL PUBLIC LIBRARIES SYSTEM [Seite 154]
21 - BIX - THE BIBLIOTHEKSINDEX: STATISTICAL BENCHMARKING IN GERMAN PUBLIC LIBRARIES [Seite 188]
22 - LIBRARY STATISTICS DATABASE OF THE NATIONAL UNIVERSITY OF LA PLATA (ARGENTINA): A COOPERATIVE EXPERIENCE [Seite 198]
23 - ONLINE STATISTICS FOR AUSTRALIAN, NEW ZEALAND AND ASIAN ACADEMIC LIBRARIES [Seite 211]
24 - LIBQUAL CANADA 2007: SERVICE QUALITY BENCHMARKING ON A NATIONAL SCALE [Seite 221]
25 - LES PROGRAMMES ET PROJETS COMMUNS SUR LES STATISTIQUES DANS LES BIBLIOTHEQUES UNIVERSITAIRES DU CANADA [Seite 229]
26 - TEN YEARS OF EXPERIENCE WITH BENCHMARKING IN DUTCH ACADEMIC LIBRARIES [Seite 245]
27 - UK HIGHER EDUCATION LIBRARY STATISTICS [Seite 261]
28 - INTEGRATED APPROACH TO THE EVALUATION OF DIGITAL LIBRARIES: AN EMERGING STRATEGY FOR MANAGING RESOURCES, CAPABILITIES AND RESULTS [Seite 273]
29 - WHERE SHALL WE GO FROM HERE? [Seite 290]
30 - GLOBAL LIBRARY STATISTICS - WHAT NEXT FOR IFLA? [Seite 292]