Records Management and Knowledge Mobilisation

List of figures and tables Acknowledgements About the author Chapter 1: Managing records and growing knowledge: an interactive strategy Abstract: Records management in a turbulent world The turbulent world of records management What is knowledge mobilisation? Connecting records management and knowledge mobilisation Part 1: Principles Chapter 2: The changing role of government: transformation Abstract: The changing economic environment The changing policy environment The changing delivery environment Accountability and legitimacy Key principles of transformatory government Chapter 3: Concepts, codes and meanings: bridging knowledge and records Abstract: Distinguishing records, information and knowledge Reconciling structured records and fluid knowledge Key principles Chapter 4: Records, knowledge and action: an interacting design model Abstract: Mapping the landscape of records and functions Mapping the landscape of knowledge and outcomes Dimensions of an integrated map Continuum model of recordkeeping Developing a global representation Mapping the territory: design views Scaling the maps: a design method Key principles Chapter 5: Regulation and institutions: rules, roles and frames Abstract: The role of institutions Records management as an internal regulator Records management as a self-reinforcing system Regulating knowledge Key principles for an integrated knowledge, records and governance approach Chapter 6: Innovation and change: ideas, networks and communities Abstract: Drivers for change Innovation in the public sector Producing new knowledge Mobilising knowledge and records to lower the barriers Working with invention: creating a disturbance Working with diffusion: priming social networks Knowledge governance Key principles Part 2: Practices Chapter 7: Bridging policy and delivery with knowledge: the case for intervention Abstract: Where does policy come from? Evidence-based policy-making Developing a knowledge strategy Chapter 8: Achieving added value: efficiency, effectiveness and public value Abstract: What do we mean by value? The economic case for records management Distinguishing economy, efficiency and effectiveness Creating public value Chapter 9: Planning a knowledge-based intervention: strategy, tools, analysis Abstract: Aim, context and structure Knowledge analysis Business and stakeholder analysis Chapter 10: Fomenting knowledge development: plans, techniques, architecture Abstract: Fostering knowledge-sharing and learning initiatives Networking knowledge initiatives Building collaborative knowledge architecture Chapter 11: Reframing records management: towards knowledge governance Abstract: Structural change in the public sector A strategic role for knowledge governance References Index