Customer Service in Libraries

. Introduction by Audra Caplan, Former President of the Public Library Association
. "STARS: Launching a Customer-Service Model in Riverside County" by Mark Smith, Riverside County, CA Library System
. "Technically Speaking" by Karen C. Knox, Orion Township Public Library, MI
. "Reader Advisory at Darien Library" by Alan Kirk Gray, Darien Library, CT
. "The Darien Library's Picture Book Reorganization: A Collection Designed with Patrons in Mind" by Kiera Parrott, Darien Library, CT
. "Service Delivery Chains as a Strategy for Improving Library Customer Service" by John J. Huber, J. Huber & Associates, Tulsa, OK
. "The Collaborative Conversation: Connecting Libraries and Readers using Web 2.0 Tools" by Judi Repman, Georgia Southern University, Statesboro
. "Improving Customer Service by Utilizing an Existing Technology Innovatively" by Adriana Gonzalez, Texas A & M University Libraries, College Station
. "Service is Personal: The Howard County Library System Customer Service Program" by Lewis Belfont, Howard County Library System, MD
. "The Buzz on Patron Service" by Shannon Hodgens Halikias, Lisle Library District, IL
. "Make Your Library Fantastic for Homeschoolers" by Abby Johnson, New Albany-Floyd County Public Library, IN