This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.
The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
Reihe
Auflage
Sprache
Verlagsort
Verlagsgruppe
Springer International Publishing
Illustrationen
87 s/w Abbildungen
XV, 237 p. 87 illus.
ISBN-13
978-3-319-61240-9 (9783319612409)
DOI
10.1007/978-3-319-61240-9
Schweitzer Klassifikation
Human-centered service.- Customer satisfaction.- Service innovation and marketing.- Service design.
