50 Policies and Plans for Outpatient Services

Carole Guinane RN, MBA

Carole's quality and leadership journey began in 1989 as a senior leader/Vice President at Parkview Episcopal Medical Center in Pueblo, Colorado. Parkview's success story was published in 1992 by The Joint Commission, with the forward of the book written by Donald M. Berwick, MD. The book, Striving for Improvement: Six Hospitals in Search of Quality shared the process, methods, and rewards that our leadership team, employees, and physicians experienced. It was magical. Applying quality principles to clinical processes was new to healthcare at the time, but groundbreaking results occurred. Carole took the lessons learned from those early days and continues to grow her knowledge base for operational and clinical improvement application.

Carole has worked as Chief Clinical and Compliance Officer for an Ambulatory Surgery Center company, Vice President of Medical Staff Services and Quality for a healthcare system, Vice President for Applied Business Science and Education for a specialty hospital and healthcare system, Consultant/Clinical Improvement Director for a Center for Continuous Improvement and Innovation, and Vice President for Ambulatory Clinical Improvement/ASC Clinical Operations for an integrated healthcare system. She has had the pleasure of building and growing quality and clinical operations programs for large healthcare systems, small and rural hospitals, ambulatory surgery centers, insurance companies, and ambulatory entities. Carole is a trained Six Sigma Black Belt. She has published books and journal articles on clinical pathways, quality tools, Six Sigma, clinical operations, and consumer driven healthcare.

Joseph Venturelli

Joseph earned his degree in design from the School of Visual Arts in New York City. His debut into healthcare came as a system administrator, concentrating on the technical oversight of information systems at Presbyterian Hospi