FOREWORD
CHAPTER 1 HR Best Practice? We don't have one. .............9
CHAPTER 2 Because I'm the boss ..........................19
CHAPTER 3 Look up - that's where it all begins ..............35
CHAPTER 4 Be slow to hire and quick to fire .................50
CHAPTER 5 First impressions - your mother was right! ........64
CHAPTER 6 I can't feel my toes. . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
CHAPTER 7 Are you listening? ............................87
CHAPTER 8 Awkward conversations everyone avoids .........102
CHAPTER 9 I'm good with how things are ..................114
CHAPTER 10 What goes around, comes around ...............124
CHAPTER 11 Just common sense (Our only HR Best Practice) ...135