Introduction / 3
Reports in drawers
New Age change management
Science and spirituality?
Proof in complex systems
Models - useful or science-based?
CHAPTER 1
Failed Change: The Greatest Preventable Cost to Business? / 27
Myths and facts on change failure
"Everything flows" - constant change
Changing people and the human sciences
Change management or change leadership
CHAPTER 2
From Change Fragility to Change-Agility / 57
Antifragility
Systemic, integral change model
Agile people "growers not knowers"
Agile cultures
Agile organization structures
Agile processes for learning and innovation
CHAPTER 3
Governance and the Psychology of Risk / 103
Where math meets people is what matters
The planning fallacy and game theory
Black swans and decision making under uncertainty
Project risk management
Cascading and correlating risks
CHAPTER 4
Decision Making in VUCA Environments / 139
Complicated or complex systems?
Decisions in complex systems - Cynefin
Decisions in complex systems - Systems thinking
The human side of analytics
From a deluge of data to wisdom
CHAPTER 5
Cognitive Biases and Failed Strategies / 167
What do biases cost?
Perception biases
Hubris and self-justification
Problem solving biases
Solution finding biases
Leading like a lemming
Trust your gut, or trust the model?
What makes "all of us smarter than one of us?"
CHAPTER 6
Misunderstanding Human Behavior / 217
The buzz-kill of mythbusting
Folk psychology and "commonsense"
Popularity a proxy for expertise
Pop leadership - no substitute for thinking
Is psychology a science yet?
Neuroscience, useful, hype, or fad?
CHAPTER 7
The Science of Changing Behaviors / 255
Black boxes and change?
Punished by rewards?
The limits of persuasion and education
A simple checklist saves millions
Zero tolerance and behavioral modeling
From change manager to nudger
How do you change habits?
Can training change behaviors?
CHAPTER 8
The Science of Changing Hearts and Minds / 299
Influencing and resistance
Trust - the resistance-slayer
Involvement and wicked messes
Can using facts backfire?
MINDSPACE and behavioral science
Mindfulness in business and leadership development
CHAPTER 9
Leading with Science / 349
Leadership - a science-based craft?
Bad science costs money
Science, anti-science, pseudoscience
Stamping out anti-science
The scientific mindset
Evidence-based management
Positivism, Taylorism, and scientism
Leadership, reason, and science
