Service Business Development

Rezensionen / Stimmen

'This book presents a parsimonious integration of the vast research done on service business development over the last two decades. The authors provide solid advice for service development not only based on the existing research, but also based on years of detailed empirical work. The resulting framework covers from internal capabilities, to the industry partners that different business models require to succeed, and addresses the concerns and challenges of SMEs as well as international networks of service providers.' Rogelio Oliva, Texas A&M University 'A unique thought provoking insight on how to develop the service business. It is a must-read!' Bo Edvardsson, Karlstad University, Sweden 'Based on sound empirical research, this timely and high quality book documents the why, what and how of service business development for companies in the increasingly commoditized capital goods industry.' Stephen W. Brown, Arizona State University 'This book brings together over a decade's worth of work on how manufacturing firms can create value through services. Packed with detailed insights ranging from the strategic to the operational, this book will be an invaluable reference source for researchers and managers alike.' Andy Neely, Cranfield School of Management and Cambridge Service Alliance '... an interesting reference ... Students can find a complete overview of the topic that provide[s] them with a basic set of concepts, whilst managers can use it as a tool to compare their current situation against the proposed solutions ... Worth[y] of notice are the several examples taken from real cases that add value to the chapters' content by describing best practices. In this way, readers less used to theoretical reasoning can better grasp the topic being investigated [with] immediate evidence of how concepts take shape in reality. The reading is also supported by a lot of tables summarising the provided guidelines explained in detail in the text ... enjoyable ...' Donatella Corti, Production Planning and Control