Introduction to Technical Services

Contents



Preface to the Eighth Edition



Part I: General Background



Chapter 1: INTRODUCTION

Libraries and Customer Service

Customer Service Philosophy

Role of Library Services

What are Technical Services?

Technical Services Background

Knowledge Goals for Staff

Summary

Review Questions

Notes

Suggested Reading



Chapter 2: TECHNICAL SERVICES ADMINISTRATION

Tips for Effective Time Management

Tips for Meetings

Tips for Team Building

Tips for Staff Motivation

Tips for Communication

The "More" Factor

The Faster/Better/Cheaper Factors

Restructuring to Provide "Faster and Better"

Standards

Summary

Review Questions

Notes

Suggested Reading



Chapter 3: STAFFING

Staffing Categories

Librarians

Paraprofessional/Support Staff

Other Full-Time Staff

Staffing Process

Recruitment

Selecting the Pool

Interviewing

Staff Development, Training, and Retention

Retention

Training and Development

Performance Appraisal

Part-Time Staff

Students

Volunteers

Summary

Review Questions

Notes

Suggested Reading



Chapter 4: TECHNICAL SERVICES ISSUE

Technology

Outsourcing

Cooperative/Consortial Activities

Quality Assurance

Budgetary Issues

Spaces for Technical Services

Some Key Issues

Planning Issues

Summary

Review Questions

Notes

Suggested Reading



Part II: Acquisitions and Serials



Chapter 5: ACQUISITIONS-OVERVIEW

Collection Development and Acquisitions

Types of Materials Acquired

Print Materials

Nonbook Materials

Electronic Resources

General Procedures

Request Processing

Verifying

Ordering

Reporting

Receiving Orders

Acquisition Methods

Serials Processing

Summary

Review Questions

Notes

Selected Web Sites and Discussion Lists

Suggested Reading



Chapter 6: DISTRIBUTORS AND VENDORS

Making the Selection-Factors to Consider

What the Firm Stocks

Vendor Technological Capability

Speed of Delivery

Financial Considerations

Vendors' Services

Customer Service Considerations

Vendor Evaluation

Retail Outlets

Out-of-Print, Antiquarian, and Rare Book Dealers

Summary

Review Questions

Notes

Selected Web Sites

Suggested Reading



Chapter 7: PRINT AND DIGITAL BOOKS

What is Publishing?

Types of Publishers

Electronic Publishing

E-Readers

Technology and Information Producers

Acquisitions and E-Resources

The Google Books Library Project

Summary

Review Questions

Notes

Suggested Reading



Chapter 8: E-RESOURCE ISSUES

Differences between E-Resource and Print Collection Building

Ownership Issues

Negotiating the License

Group Decision Making

Trials

Purchase Price

Staff and User Issues

Technical Issues

Cancellations

Assessment of E-Resources

Statistics

Summary

Review Questions

Notes

Suggested Reading



Chapter 9: SERIALS-PRINT AND ELECTRONIC

What Is a Serial?

Issues and Concerns

Cost and Pricing

Acquisition

Processing

Access

Preservation

Backfiles

Changing Nature

Assessment and Evaluation

Summary

Review Questions

Notes

Suggested Reading



Chapter 10: GOVERNMENT INFORMATION

Background

E-Government

Categories of Government Information

U.S. Documents

State and Local Governments

Canadian Government Information

Documents from Other Countries

Access to Government Information

Accessing U.S. Government Information

Preservation of Government Information

Federal Depository Library Program

Canadian Depository Programs

Acquisition of Government Information

Summary

Review Questions

Notes

Suggested Reading



Chapter 11: MEDIA

Media Issues

Current Media Formats

Motion Pictures and Video

Movie Ratings and Libraries

Video and Copyright

Other Image Formats

Maps

Audio Recordings

Games

Game Ratings

Realia

Microforms

Preservation

Microforms

Film and Video

Summary

Review Questions

Notes

Suggested Reading



Chapter 12: FISCAL MANAGEMENT

Problems in Fiscal Management

Library Fund Accounting

Accounting

Balance Sheet

Accounts and Ledgers

Journal

Estimating Costs

Allocation of Monies

Encumbering

Vouchers

Order and Invoice Control

Reconciliation of Accounts

Audits

Summary

Review Questions

Notes

Suggested Reading



Part III: Cataloging and Processing



Chapter 13: OVERVIEW AND DECISIONS

The Rationale for Good Cataloging

Cataloging and Classification Processes

Decisions

Bibliographic Levels

Subject Authorities

Classification Systems

Catalog Displays

A Word About the Figures and Examples

Summary

Review Questions

Notes

Suggested Reading



Chapter 14: DESCRIPTION-IDENTIFYING MATERIALS

AACR2: Past and Present

Organization of AACR2-2005

Descriptive Structure and Data Sources

ISBD Punctuation

Creating the Description

Area 1: Title and Statement of Responsibility

Area 2: Edition Statement

Area 3: Material Specific Details

Area 4: Publication, Distribution, etc.

Area 5: Physical Description

Area 6: Series

Area 7: Notes

Area 8: Standard Numbers and Terms of Availability

Rule Interpretations

Summary

Review Questions

Notes

Suggested Reading



Chapter 15: ACCESS POINTS-RETRIEVING THE RECORD

Main and Added Entries

Selecting the Main Entry

Selection Decision Tree

Added Entries

Name and Title Authorities

Personal Names

Corporate Bodies

Geographic Names

Uniform Titles

Summary

Review Questions

Notes

Suggested Reading



Chapter 16: SUBJECT ANALYSIS

Determining Subject Matter

Enumeration versus Faceting

Subject Authorities: Subject Heading Vocabularies

Principles of Subject Cataloging

Evaluating Subject Catalogs

Problems of the Subject Catalog

Subject Authorities: Numbers for Classification

Principles of Classification

Call Numbers

Evaluating Classifications

Maintenance Issues

Subject Analysis for Literary Works

Why use Standard Systems?

Summary

Review Questions

Notes

Suggested Reading



Chapter 17: SUBJECT AUTHORITIES

Library of Congress Subject Headings

The Publication

Format of LCSH Entries

Cross-References in LCSH

Subdivisions in LCSH

Other Subdivision Instructions

LCSH's Canadian Complement

Problems with LCSH

LC's Children's and Young Adults' Cataloging Program

Sears List of Subject Headings

The Publication

Format of the Entries

Advantages and Disadvantages of Using Sears

Summary

Review Questions

Notes

Suggested Reading



Chapter 18: CLASSIFICATION SYSTEMS

Dewey Decimal Classification

Format of DDC

The Schedules

A Closer Look at the Schedules

A Closer Look at the Tables

Library of Congress Classification

Principles Underlying LCC

Format of LCC

Main Classes of LCC

Subdivision in LCC

Comparison of DDC and LCC

National Library of Medicine Classification

Background and Development

Format of NLMC

Main Classes and Subdivisions

NLMC in Libraries

"Copy" Classification

Summary

Review Questions

Notes

Suggested Reading

Answers to the Classification Exercises



Chapter 19: MARC FORMAT AND METADATA

Machine-Readable Cataloging

History and Background

Elements of a MARC Record

Fields

Subfields

Indicators

Content Designation

MARC Displays

Bibliographic Networks and Shared Cataloging

Metadata

Dublin Core

Metadata Encoding and Transmission Standard

Metadata Object Description Schema

Summary

Review Questions

Notes

Suggested Reading



Chapter 20: COPY CATALOGING

Policy Issues

1. Acceptability of Sources

2. Record Fullness

3. Errors

4. Call Numbers

5. Tracings (Subject Headings and Added Entries/Access Points

Overview of the Operation

Choosing the Source(s)

Summary

Review Questions

Note

Suggested Reading



Chapter 21: PROCESSING MATERIALS

Evidence of Library Ownership

Location Information

Recording and Tracking Use

Preservation and Security

Summary

Review Questions

Notes

Suggested Reading



Chapter 22: LEADING THE CATALOG DEPARTMENT

Management Tasks

Needed Skills

Department Policies and Procedures

When Cataloging Standards Change

Writing a Policy Manual

Adopting the Policy Manual

Current Issues

Ten Hints for Leadership

Patron Service First and Foremost

Review Questions

Suggested Reading



Indexes

Topical Index to the Text

Index to Names

Index to Figures

Type of Media

Access Points

Description

Classification