Technological developments and globalization have not only propelled societal progress, but they have also ushered in significant challenges and risks that continually demand responses and adaptability from today's dynamic and complex societies. In this context, organizations find themselves grappling with the need to navigate and manage these challenges effectively. For public relations scholars and practitioners, this reality poses crucial questions concerning communication strategies and their impact in today's risk societies.
Communication in Uncertain Times explores how different organizations, from private to governmental and non-profit, deal with issues, risks, and crisis situations through communication. Questions include how to address risks and issues to decrease uncertainty, how to negotiate conflicts, and what types of roles professionals and non-professional communicators assume in times of risk, uncertainty, and crises. The chapters comprise selected contributions to the 2022 Annual Congress of the European Public Relations Education and Research Association (EUPRERA) hosted in Vienna, Austria, by the University of Vienna and the Vienna University of Economics and Business.
Advances in Public Relations and Communication Management (APCRM) is a publication of the European Public Relations Education and Research Association (EUPRERA). Each volume includes contributions from EUPRERA's annual congress and follow the theme of each event.
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ISBN-13
978-1-83549-592-6 (9781835495926)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Sabine Einwiller is Professor in the Department of Communication, University of Vienna, Austria.
Jens Seiffert-Brockmann is Professor at the Institute for Communication Management and Media, Vienna, University of Economics and Business, Austria.
Stefania Romenti is Professor in the Department of Business, Law, Economics and Consumption, Faculty of Communication, IULM University, Italy.
Chiara Valentini is Professor at the Jyvaeskylae University School of Business & Economics (JSBE), Finland.
Herausgeber*in
University of Vienna, Austria
Vienna University of Economics and Business, Austria
IULM, Italy
Jyvaeskylae University School of Business & Economics (JSBE), Finland
Chapter 1. Introduction to the Volume; Stefania Romenti
Chapter 2. Working with Paradoxes: How Shifts in Risks are Altering Public Relations; Timothy W. Coombs
Chapter 3. Mapping the Challenges of COVID-19 from the Point of View of Organizational Communication; Helena Kantanen and Merja Koskela
Chapter 4. Crisis Communication at the Intersection of Responsibility and Consumer Engagement Opportunity: A Case Study of Ryanair Tweets During the COVID-19 Pandemic; Ursula Lutzky
Chapter 5. Negotiations in Various Crisis Situations; Kristijan Sedak, Katia Matijasevic, and Lucija Pranjic
Chapter 6. What's Happening at Your Company?! Employees' Reactions to Inquiries of Outsiders in the Event of Negative Media Coverage; Sabine Einwiller and Christine Korn
Chapter 7. Taliban's Communication on Afghan Women: Narratives and Image Repair Strategies after the Kabul Takeover; Juliane J .Gabel
Chapter 8. Crisis Communication Challenges in Czech Pandemic Education: Recommendations for Strategic Communication in the Public Sector; Denisa Hejlova, Petra Koudelkova, Tereza Jezkova, Sona Schneiderova, Tereza Klabikova Rabova, and Marcela Konradova
Chapter 9. So Close, Yet So Far? Effects of Privatization and Communicative Strategy on the Perceptions of Stakeholders in Corporate Crises; Benno Viererbl, Nora Denner, and Stefanie Holzer
Chapter 10. Understanding Factors That Influence Risk Perception in Strategic Communication: The Case of CCUS Communication; Diana-Maria Cismaru and Raluca Silvia Ciochina
Chapter 11. The Effects of Corporate Philanthropy on Reputation Following Natural Disasters: The Benefits of Helping when Hurting; Guy Bennett-Longley and Daniel Laufer
Chapter 12. The Quest for Crisis Management Keystone: Reflections on the Future of Risk, Crisis and Disaster Research and Practice; Yan Jin
