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Acknowledgments xiii
Introduction Why Is Low-Hanging Fruit So Hard to Spot? xvii
Part 1 How To Uncover Low-Hanging Fruit: Seeing the Problem is Harder than Solving the Problem 1
Chapter 1 Put a Price Tag on Everything to Stop the Waste 5
Chapter 2 "Value Engineer" Your Products to Eliminate What Your Customers Won't Pay For 7
Chapter 3 Ask "Why?" Five Times to See the Real Problem 9
Chapter 4 Ask, "How Do We Know That Is True?" 12
Chapter 5 You Need to Tag It to Bag It: Name a Problem to Help Everyone See It! 17
Chapter 6 Don't Be Fooled by Misleading Metrics: Zero in on the Ugly and Rattle the Status Quo by Turning Metrics Upside Down 19
Chapter 7 The 80/20 Rule: Everyone Knows It, but Few Use It! 22
Chapter 8 Find Quick-and-Dirty Data to Get Refined Insights 24
Chapter 9 Benchmarking Is a Mistake 26
Chapter 10 Use Brainstorming in a New Way: To Find Problems, Not Solutions 28
Part 2 Now that you see it, Solve it! 29
Chapter 11 Ask the People Closest to the Work for Their Ideas 33
Chapter 12 Get Out of Your Offi ce and Go See for Yourself 36
Chapter 13 Stop Ignoring Your Introverts 38
Chapter 14 Turn Complaints into Collaboration: The Interdepartmental Job Swap 41
Chapter 15 Other People Have Great Ideas-Just Ask Your New Hires and Your Vendors! 43
Chapter 16 Does Your Customers' Journey Take Them on a Road Full of Potholes? 47
Chapter 17 The Unintentional Squelch 50
Chapter 18 Stop Brainstorming to Find New Ideas That Move the Profi t Needle 52
Chapter 19 Making Problems Harder Can Make Finding Solutions Easier 54
Chapter 20 Use a Checklist-It Works for Fighter Pilots and Brain Surgeons, and It Will Work for You! 56
Chapter 21 Actually . . . Just Don't Do It! 58
Chapter 22 Give People What They Need, Not What They Want 60
Chapter 23 Simplify 62
Chapter 24 Push Work Down to the Lowest-Paid Person Capable of Doing It 64
Chapter 25 Save a Bundle: Take Simple and Low Tech over Sexy and High Tech 66
Chapter 26 Save More than a Bundle: Go No Tech over Low Tech! 68
Chapter 27 Borrow Good Ideas 70
Chapter 28 Force People to Get Help 72
Part 3 Motivate your team to harvest low-hanging fruit 73
Chapter 29 Create an Idea-Based Budget 75
Chapter 30 The Five Surprising Words That Keep a Good Executive from Being Great: "I Want Everyone on Board" 77
Chapter 31 If You Want the Money, Spend the Time 79
Chapter 32 Executive Motivators That Demotivate Everyone Else 81
Chapter 33 The Corporate Imposter Syndrome: "The Better I Do, the Worse You'll Think of Me" 82
Chapter 34 Improving the Company Should Be Everyone's "Job One" 84
Chapter 35 Sweat the Small Stuff 86
Chapter 36 Rally the Troops 89
Chapter 37 Catch the Vision or Catch the Bus 94
Chapter 38 Eliminate Corporate Whac-A-Mole 96
Chapter 39 Beat the Competition by First Beating Your Teammates 98
Chapter 40 "Blame the Other Guy" Syndrome 100
Chapter 41 How Dimming the Lights Increases Productivity, and Why Paying Attention Pays Staggering Dividends 102
Chapter 42 Firings Can Boost Motivation 104
Part 4 One Company-It's Not An Impossible Dream 107
Chapter 43 Form a Steering Committee to Make Sure the Left Hand Knows What the Right Hand Is Doing! 109
Chapter 44 "Pocket Fisherman," Yes; "Pocket Veto," No! 112
Chapter 45 Hold Collaboration Workshops 114
Chapter 46 The One Monthly Meeting You Must Hold 116
Chapter 47 Celebrate Good Times, Come On 117
Part 5 Decide and Deliver 119
Chapter 48 The Three Essential Parts of a GOOD Idea 123
Chapter 49 The Miracle of Deadlines 125
Chapter 50 For Big Results, Focus on Small Ideas 127
Chapter 51 Fight the War with the Army You Have, Not the One You Want 129
Chapter 52 Add to Your Army Only When Necessary 131
Chapter 53 Create an "Idea" Flight Plan That Coordinates Implementation 132
Chapter 54 The People Who Implement the Idea Should Help to Develop the Idea: Make Sure the Buy-In Is Built In 134
Part 6 Accountability: The Holy Grail! 137
Chapter 55 The Devil's in the Details: Track Every Idea, Every Dollar, Every Month 139
Chapter 56 The Golden Rule: Withdraw and Replace 141
Chapter 57 Follow the Money All the Way to the Budget 142
Chapter 58 Don't Let Someone Else Dictate the Value of the Ideas You Implement 144
Chapter 59 Want to Actually See the Earnings? Lock the Vault 146
Chapter 60 Track Your Position Plan 148
Chapter 61 It's Not What You Start, It's What You Finish 149
Chapter 62 ROI: Making the Investment Is Easy, Now Make Sure You Get the Return 151
Chapter 63 Learn from Your Mistakes: The After-Action Report 153
Part 7 Need more time? It's easier to find than you think! 155
Chapter 64 "Everyone Is Entitled to Their Own Opinion, but Not Their Own Facts" 159
Chapter 65 Replace Agendas with Game Plans 161
Chapter 66 Ban Meeting Tourists 163
Chapter 67 Don't Have a 60-Minute Meeting to Do 22 Minutes of Work 164
Chapter 68 Watch the Clock! 165
Chapter 69 Use Hard Starts, Not Just Hard Stops, for Your Meetings 166
Chapter 70 The Obligation to Dissent 167
Chapter 71 Talk More, E-Mail Less 170
Chapter 72 PowerPoint Kills 171
Chapter 73 Schedule a Little "Me" Time 173
Chapter 74 If You Feel Busy, Take on Even More Important Work 175
Chapter 75 Increase Your Return on Time 176
Chapter 76 In Order to Shine, Have Other People Do Your Work! 177
Chapter 77 Mom Should Have Said, "Don't Always Do Your Best!" 178
You Can Find the Time-Now Use It Wisely! 180
Part 8 Win Over The Skeptics, Cynics, And Faint Of Heart! 183
Part 9 P.S. For our c-suite readers (and those aspiring to get there)! 191
And a Few More Thoughts for Everyone . . .: Fight Decision Fatigue 196
In Conclusion 199
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