Moderating Usability Tests

Chapter 1: Introduction Introduction to the problemGoals of the book and videosA brief history of usability testing practicePart I: The rules of interactionChapter 2: Your roles as administratorThe gracious hostThe objective observerThe tradeoffs between themChapter 3: The Golden Rules - Part 1: the Five Core Rules1.The goals of the test and your relationship with developers determine why and when to interact2.Respect the participants? rights3.You have a responsibility to future users4.The participants are the experts; you are in charge5.Being ?real? is being professionalChapter 4: The Golden Rules - Part 2: Five Additional Rules6.Let the participants speak7.Your intuition can hurt and help you8.Be unbiased9.Don't give away information inadvertently10.Watch yourself to keep sharpPart II: Moderating the test sessionChapter 5: First contact ? Setting the tone Pre-test instructionsInformed consentChapter 6: Interacting During the SessionKeeping the participant talking How much to interactProviding encouragement Dealing with stressDeciding when to give assistanceHow to move the participant alongChapter 7: Post-task activities What to do firstTaking advantage of their knowledgePresenting ratings and questionnaires Making a good last impressionPart III: Special topicsChapter 8: Interacting in a remote testing sessionPreparing for the sessionGetting the session startedInteracting when you can't see the participantChapter 9: In the Room vs. Out of the RoomAdvantages and disadvantages of being in the roomAdvantages and disadvantages of being out of the roomChapter 10: Summing UpWhere do we go from here?Advice for novice administrators