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Quality Caring in Nursing and Health Systems, Third Edition delivers a detailed framework of the Quality Caring Model©, a theory that analyzes the relationships among the self, the community served, patients and families, and the health care team. As the population requiring healthcare increases, so does the room for error and the demand for patient-centered care. The health system, focused on procedures, protocols, technology, and lower costs, continues to inflict unnecessary harms upon already vulnerable patients and their families. Nurses, as the largest group of health care professionals that spend the longest time with patients and families, are in a unique position to advance new relationship-centric approaches to health care. This text focuses on the practical application of the Quality Caring Model, featuring new examples of ways to embed caring into the health care environment. An abundance of practice analyses and reflective exercises reinforce the book's content.
Written for nursing students, clinicians, educators, and leaders, this text delves into the intricacies of relational health care. Chapters apply the model to patients and families and provide optimal learning strategies to inform quality-caring competencies. Case studies, interviews, exemplars, relevant lessons, and suggested improvements woven throughout the text push the model further than theory and into practice.
New to the Third Edition:
Key Features:
Joanne R. Duffy, PhD, RN, FAAN, is the executive vice president and senior consultant at QualiCare in Winchester, Virginia, adjunct professor at the Indiana University School of Nursing in Indianapolis, Indiana, and a member of the graduate faculty at the University of Missouri, Kansas City, MO. Her ex-tensive career encompasses clinical, administrative, and academic roles. Dr. Duffy has directed 5 graduate nursing programs in critical care nursing, care management, nursing administration, executive leadership (DNP), and a PhD program. Formerly, she was a cardiovascular clinical specialist, a university department chair, interim associate dean for research, and endowed chair for research and evidence-based practice. Dr. Duffy regularly participates as a member of DNP and PhD committees.
Contents
Preface
Acknowledgments
Part I. Nursing and Health Systems
1. Quality, Caring, and Health Systems
2. Professionalism in Health Systems
3. Evolution of the Quality-Caring Model©
Part II. Practicing in Quality-Caring Health Systems
4. Humans in Relationship
5. Relationship-Centered Professional Encounters
6. Relational Capacity
7. Feeling "Cared For"
8. Practice Improvement
9. Self-Advancing Systems
Part III. Leading and Learning in Quality-Caring Health Systems
10. Leading Quality Caring
11. Learning Quality Caring
12. The Value of Quality Caring
Appendix A: Quality and Caring Resources on the Internet
Appendix B: Example Health Systems Using the Quality-Caring Model© as the Foundation for Professional Practice
Appendix C: Nursing Implications of the Quality-Caring Model©
Appendix D: Using the Caring Factors to Keep Patients Safe
Appendix E: Using the Caring Factors to Advance Quality Health Outcomes
Appendix F: Assessment of Professional Work Environments for Quality-Caring Practice
Appendix G: Potential Research Questions
Appendix H: Reflections on Practice
Appendix I: Quality-Caring Organizational Self-Assessment Tool
Index
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