The Essential Guide to Workplace Mediation and Conflict Resolution

Chapter - 00: Introduction; Section - ONE: Workplace mediation; Chapter - 01: So what exactly is workplace mediation?; Chapter - 02: An example of a breakdown in a workplace relationship: Wendy and Mark; Chapter - 03: Just how does mediation work?; Chapter - 04: Finding your way around conflict resolution: what is special about mediation?; Chapter - 05: How mediation can be used within organizations; Chapter - 06: Workplace mediation for teams; Chapter - 07: Team mediation and group dynamics; Chapter - 08: Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization; Section - TWO: Mediation in action: case studies of real life workplace mediations; Chapter - 09: Case studies of workplace mediation between two employees; Chapter - 10: Case studies of workplace mediation with teams; Chapter - 11: Case studies of workplace mediation for boardroom conflicts; Section - THREE: The philosophy and processes of mediation: in support of conflict managers and organizational development; Chapter - 12: Why do conflicts arise? Some universal, individual and interpersonal models; Chapter - 13: Why and how should managers respond to conflict?; Chapter - 14: The philosophy of mediation and the business of empowerment; Chapter - 15: 'Beyond mediation': the culture of mediation and organizational development