Digital Public Employment Services in Action

1. Introduction


2. From Politics to Code: The Unfolding of EU Digital Aspirations Into Practice


3. Algorithmic Profiling of the Unemployed


4. The Making of an Unemployed Population


5. Open Inquiry into Disruptive Digital Services


6. Legal Considerations for Algorithm Development


7. Labour Market Data, Job Matching and Job Quality


8. Looking for a Job: What Types of Information Matter to Jobseekers?


9. Digitising Exclusion: The Challenges of Modern Unemployment and Public Employment Service Delivery


10. Co-designing Digital Services with Service Users, Caseworkers and Senior Policy Makers: the Affordance and Limitations of Expert Panels


11. Digital or Human Support for the Unemployed? Profiling Tools and Advisers at Work in the French Public Employment Services


12. Cyborg Futures of Care and Welfare: Acceptance and Resistance of Digital Public Employment Services Technologies as Competent Caregiver


13. Exploring Omni-channel Welfare Experiences in Unemployment Services


14. Profiling and Subjectification of Unemployed People: Exploring the Case of Slovenian Public Employment Services


15. Conclusion