Data Breaches

Preface xvii
Acknowledgments xxiii
About the Author xxv

Chapter 1: Dark Matters 1
1.1 Dark Breaches 3
1.2 Skewed Statistics 13
1.3 Why Report? 18
1.4 What's Left Unsaid 20

Chapter 2: Hazardous Material 23
2.1 Data Is the New Oil 30
2.2 The Five Data Breach Risk Factors 33
2.3 The Demand for Data 34
2.4 Anonymization and Renonymization 41
2.5 Follow the Data 44
2.6 Reducing Risk 51
2.7 Conclusion 54

Chapter 3: Crisis Management 55
3.1 Crisis and Opportunity 57
3.2 Crisis Communications, or Communications Crisis? 60
3.3 Equifax 70
3.4 Conclusion 75

Chapter 4: Managing DRAMA 77
4.1 The Birth of Data Breaches 79
4.2 A Smoldering Crisis 81
4.3 Prodromal Phase 85
4.4 Acute Phase 94
4.5 Reducing Harm 98
4.6 Chronic Phase 108
4.7 Resolution Phase 111
4.8 Before a Breach 114
4.9 Conclusion 117

Chapter 5: Stolen Data 119
5.1 Leveraging Breached Data 121
5.2 Fraud 121
5.3 Sale 123
5.4 The Goods 135
5.5 Conclusion 141

Chapter 6: Payment Card Breaches 143
6.1 The Greatest Payment Card Scam of All 144
6.2 Impact of a Breach 146
6.3 Placing Blame 150
6.4 Self-Regulation 153
6.5 TJX Breach 160
6.6 The Heartland Breach 167
6.7 PCI and Data Breach Investigations 171
6.8 Conclusion 174

Chapter 7: Retailgeddon 177
7.1 Accident Analysis 179
7.2 An Ounce of Prevention 191
7.3 Target's Response 199
7.4 Ripple Effects 223
7.5 Chip and Scam 227
7.6 Legislation and Standards 236
7.7 Conclusion 237

Chapter 8: Supply Chain Risks 239
8.1 Service Provider Access 242
8.2 Technology Supply-Chain Risks 245
8.3 Cyber Arsenals 252
8.4 Conclusion 254

Chapter 9: Health Data Breaches 257
9.1 The Public vs. the Patient 258
9.2 Bulls-Eye on Healthcare 260
9.3 HIPAA: Momentous and Flawed 263
9.4 Escape from HIPAA 274
9.5 Health Breach Epidemic 279
9.6 After a Breach 295
9.7 Conclusion 300

Chapter 10: Exposure and Weaponization 303
10.1 Exposure Breaches 305
10.2 Response 310
10.3 MegaLeaks 323
10.4 Conclusion 336

Chapter 11: Extortion 337
11.1 Epidemic 339
11.2 Denial Extortion 340
11.3 Exposure Extortion 348
11.4 Faux Extortion 356
11.5 Conclusion 357

Chapter 12: Cyber Insurance 359
12.1 Growth of Cyber Insurance 361
12.2 Industry Challenges 361
12.3 Types of Coverage 362
12.4 Commercial Off-the-Shelf Breach Response 364
12.5 How to Pick the Right Cyber Insurance 367
12.6 Leverage Your Cyber Insurance 386
12.7 Conclusion 388

Chapter 13: Cloud Breaches 389
13.1 Risks of the Cloud 393
13.2 Visibility 400
13.3 Intercepted 409
13.4 Conclusion 413

Afterword 415

Index 417