Navigating Conflict

Name: Navigating Conflict | Tools for Difficult Conversations
Brand: Business Expert Press
Price: 17.49 EUR
Availability: OnlineOnly

Tools for Difficult Conversations

Lynne Curry(Autor*in)

Business Expert Press

Erschienen am 10. Oktober 2022

210 Seiten

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978-1-63742-339-4 (ISBN)

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Inhalt

Cover
Halftitle
Title
Copyright
Dedication
Description
Contents
Testimonials
Foreword
Acknowledgments
Part 1: The Payoff
Chapter 1: The Promise: Tools for Difficult Conversations
Chapter 2: The Price You Pay for Avoiding Conflict
Chapter 3: What Stops You From Handling Conflict?
Chapter 4: Courage Is Your Partner
Part 2: Toughening Up
Chapter 5: Learning to Handle Yourself Under Fire
Chapter 6: Creating the "You" Who Stands Up for Yourself
Chapter 7: Teflon Yourself to Criticism
Chapter 8: Develop Your Arsenal for Counteracting Attacking Comments
Part 3: Your Tool Chest: Skills and Tactics for Defusing 75 Percent of Conflicts
Chapter 9: Listening As If You Mean It
Chapter 10: The Rapport Tool
Chapter 11: Conflict-Resolution Questions: How to Effectively Question to Surface Key Issues Without Offending or Pushing Buttons
Chapter 12: Bringing Issues Up So They Can Be Resolved
Part 4: Successful in Conflict: Strategies, Skills, and Tactics
Chapter 13: Exploring Your Stories So You Don't Trip Over Them
Chapter 14: Owning Your Part So It Doesn't Muddy the Discussion
Chapter 15: The Most Effective Way to Start a Conflict Discussion
Chapter 16: Make It Through Unscathed When Dealing With Toxic Individuals
Chapter 17: Keeping the Conflict Discussion Productive
Chapter 18: If You Sense Fear or Anger Rising
Chapter 19: The Right Way to Apologize
Chapter 20: Conducting an After-Conflict Assessment
Chapter 21: Unraveling Conflict: Conflict Diagnosis: Mediating and De-escalating Conflict
Part 5: Going Deeper
Chapter 22: Assessing Your Conflict Style
Chapter 23: Digging Into Where Much Conflict Begins: The Drama Triangle
Chapter 24: Personality Conflicts Decoded: Explaining People Who Drive You Crazy and the Ones You Drive Crazy
Part 6: Handling Specific Conflicts: Fixes That Work
Chapter 25: Seven Strategies for Nuking Energy Vampires and Judgmental Critics
Chapter 26: Snappy Comebacks When You Need Them
Chapter 27: When a Sniper Won't Let Up
Chapter 28: When You're Thrust Into an Important Role in Which Your Ability to Navigate Conflict Might Mean Life or Death
Chapter 29: Let Go of What You Can't Control
Chapter 30: When You're Up Against a Street Fighter
Chapter 31: When You're Chairing a Meeting and a Hothead Challenges You
Chapter 32: Resolving Conflicts in a Virtual Work Environment
Chapter 33: Defeating a Verbal Attacker's Three Favorite Weapons
Part 7: Finishing Touches
Chapter 34: Your Game Plan
Chapter 35: Just in Time
Resources
About the Author
Index
Adpage
Backcover

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