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The only globally-crowdsourced book on the future of payments ("PayTech"), offering comprehensive understanding of a rapidly evolving industry at the centre of global commerce
The movement of money between individuals, organisations and governments is crucial to the world economy. The payments industry has undergone immense transformation - new regulations, technologies and consumer demands have prompted significant changes to the tools, products and use cases in payments, as well as presented lucrative opportunities for entrepreneurs and FinTech professionals. As payment technologies become faster and more efficient, companies and investors are increasingly favouring PayTech innovation due to better customer experience, increased revenues and manageable risks. The PAYTECH Book brings together a diverse collection of industry experts to provide entrepreneurs, financial services professionals and investors with the answers they need to capitalise on the highly profitable PayTech market.
Written by leaders in the global FinTech and payment sectors, this informative volume explains key industry developments and presents valuable first-hand insights from prominent industry practitioners. Contributors include advisors and consultants to the payments and financial services industry, entrepreneurs and business owners utilising cutting-edge PayTech capabilities, academic researchers exploring the social-political-economic impact of PayTech and many others. Detailed chapters cover essential topics such as cybersecurity, regulation and compliance, wholesale payments and how payment systems currently work and how PayTech can improve them. This book:
The PAYTECH Book: The Payment Technology Handbook for Investors, Entrepreneurs and FinTech Visionaries is an indispensable source of information for FinTech investors and entrepreneurs, managers from payments companies and financial services firms and executives responsible for payments in government, corporations, public sector organisations, retailers and users of payments.
SUSANNE CHISHTI is the CEO of FINTECH Circle, Europe's 1st Angel Network focused on fintech investments and Founder of the FINTECH Circle Institute, the leading fintech learning platform offering Innovation Workshops to C-level executives and fintech and entrepreneurship courses. She is also the Co-Editor of the bestsellers The FinTech Book, The WealthTech Book and The InsurTech Book, all published by Wiley. Susanne is considered as one of the leading fintech influencers globally and advisor to top management in financial services.
TONY CRADDOCK is the Founder and Director General of the Emerging Payments Association, the UK's largest payments trade association. Credited with coining the term 'PayTech,' Tony is a popular commentator, speaker and writer on PayTech and is the architect of The Emerging Payments Academy, the Emerging Payments Awards, the EPA Inclusion Accreditation Service, The Inclusion Foundation and the PAY360 conference.
ROBERT COURTNEIDGE is a Payments Lawyer and the CEO of Moorwand, Ltd, an international provider of payment services. He has more than 27 years of experience in cards and payment systems and works closely with The Payments Services Regulator, HM Treasury and the Financial Conduct Authority. Robert speaks and writes extensively on cards payments, financial technology and current legal and regulatory issues.
MARKOS ZACHARIADIS is Full Professor and Chair in Financial Technology (FinTech) and Information Systems at the Alliance Manchester Business School, University of Manchester, a Council member at the World Economic Forum, and a FinTech Research Fellow at the University of Cambridge. His research has been published in top academic journals and books. A board advisor, mentor and international keynote speaker, Markos has been invited to present his research insights to various international conferences, governments and global organizations. He holds an MSc and PhD from the London School of Economics.
Preface viii
About the Editors xi
Acknowledgements xiii
1. Payments Explained
Payments are Getting Political Again 6
Money: A History of Gods and Codes 11
Payments Explained 14
From Barter to App - How Payments Have Changed 17
Do We Still Need to Pay? 21
How ACH and Real-Time Payments Clearing and Settlement Works 23
Payments as a Service 26
The New Emerging Banks and Their Role in Payments 28
The Payments Race 31
PayTech Regulation Trends 34
An Innovative Local Payments Method in an Ancient Land 37
2. Payment System Infrastructures and Money Transfer Technologies
The Convergence of Card Payments and Bank Payments 46
Instant Payments: A New Deal for the Payments Market? 49
PIN on Mobile - A Pivotal Moment for Payments 51
PayTech in the Cloud 54
The Rise of a Super-Correspondent Banking Network 56
Why Distinctions within Mobile Wallets and Tokenization Matter 59
The Future is Already Here; It is Just Not Evenly Distributed 61
PSD2 Open Banking: The Challenges of Third-Party Provider Identity and Regulatory Checking 64
Taking PayTech to the Villages of India 68
3. Payments Regulation and Compliance
How Payments Regulation and Compliance Can Create a Better Future 74
Refining the Collective Responsibility for Compliance 78
Can Operational Agility Grow Payments in the New Online Platform Marketplaces? 81
The Hidden Value of Greater Standardization for the EU-Wide FinTech Market 84
Is Europe a Good Example of Open Banking? 86
Taking Back the Power: Regulations in the EU are Changing the Face of Banking 88
Achieving Control Effectiveness and Sustainable Compliance Using Nine Factors 91
Money Laundering Laws, Technology and Keeping Up with Criminals 94
Dynamic Regulation Readiness - Implementing the 5th Anti-Money Laundering Directive 97
eKYC: The Next Mountain for e-Businesses to Climb 100
AML Systems After Madoff: Ponzi-Identification Using "Complexity" 102
4. Blockchain Regulation Around the World
Understanding Cryptocurrencies, Blockchain Technology and Regulations 110
Blockchain, Cryptocurrencies and How They Fit Within Current Payments Regulation 114
Blockchain and Beyond 117
Will Central Banks Adopt the New World Economy of Cryptocurrencies? 119
The Case for a National Cryptocurrency 122
Regulation and the Future of Blockchain: Which Approach Will Succeed? 124
Web 3.0 - The Internet of Value 127
Blockchain - An Elixir for Anti-Money Laundering? 129
Facilitating Online Crypto-Payments Now and in the Future 132
A New Law for Derivatives Markets and the Use of Smart Contracts 134
PayTech and Blockchain: Adjusting for Security and Risk 137
Cryptocommodities: An Essential Element of Decentralized Payments 140
5. Payments in Practice
The Perspective of a Passionate Payments CEO 148
Plugging the Data Black Hole: How Mobile Self-Checkout Can Help Revive the High Street 152
How UnionPay Quick Pass is Beating Alipay and WeChat Pay in China 155
How Payment Agility and Cash-for-Carbon Can Solve a Global Problem for Mankind 158
Revolutionizing the Retail Industry Through Integrated Payments Systems 162
Asset Management and Payments in India - So Near and Yet So Far 164
Exploiting the Value of Data Embedded in Payments Systems 167
Reinventing the Customer Experience by Focusing on the After-Payment Emotional Experience 170
How Open Banking and Payment Touchpoints Will Save Banks 172
Why Personal Financial Management Will Be Embedded Into the Next Generation of Payments 175
How Helping Microbusinesses Accept Digital Payments Could Transform Kenya's Economy and Enhance Inclusion 178
How Decentralization Can Create a Customer-Centric Ecosystem 182
6. Blueprint for Change
A Blueprint for Change 188
Accelerating the Adoption of PayTech Innovations 192
How to Build a Successful PayTech Product 195
The Future of Digital Payments Market Infrastructures 198
It's Money, Jim, But Not as We Know It 201
Payments as Open Business Banking Enabler for the Gig Economy 206
The Financial Arms Race: The Game with No Rules 209
How Network Paradigms Can Lead to New Payments Innovations 212
It's the Ecosystem, Stupid! Keeping Ahead in a Payments Ecosystem 215
Mobile Money: Creating a Cash-Light Africa to Solve the Financial Inclusion Problem 217
Back to the Future: A Miraculous Time-Trip Through the Future, Present and Past of Payments 222
Fifteen Ways in Which Our Digital Future Will be Shaped by PayTech 225
List of Contributors 229
Index 236
By Bill Maurer
Dean of the School of Social Sciences, University of California, Irvine, CA
In the USA, more and more retailers are adopting a "no cash" policy, only accepting payments by card or mobile phone. Sweden has long been touted as a country on an inexorable march towards becoming a "cashless society". In both countries, however, policy-makers are starting to worry about the impact of cashlessness on the public good. Some states and municipalities have even taken up the cause of cash, arguing that refusing cash unfairly excludes the un- and underbanked from everyday commerce, and disproportionately impacts the elderly and recent immigrants. Some of them even see Indian Prime Minister Narendra Modi's demonetization of high-denomination rupee notes as a cautionary tale. It sparked panic across the country during November and December of 2016, as people sought to exchange old notes for new, while the existing digital payment infrastructure was unprepared for an influx of new users.
Meanwhile, mobile app-based payments have swept through China. Alipay and WeChat Pay provide all-in-one suites of services, allowing users to purchase short-term bicycle rentals, order food delivery, buy movie tickets and even get fashion advice, and pay within the app or via QR codes scanned by the phone's camera. These companies have pioneered new ways to bridge the divide between the physical world and online or mobile interactions. Alipay can send near-instant push messages for shoppers in physical world stores containing digital offers and coupons, pegged to products customers have picked up and scanned with their phones while walking the aisles. WeChat and Alipay are going abroad, too, setting up across the world from the USA to Finland to provide payment options for Chinese tourists. Only those with Chinese bank accounts have access to these services, however, creating a sort of distributed, virtual zone of Chinese state sovereignty created through payment, whether in Helsinki or Hanoi. In response, some countries have put restrictions on these companies, with Vietnamese authorities sanctioning store owners who set up WeChat and Alipay services without going through a Vietnamese intermediary.
Payments are political in that they are a function of state sovereignty, and also an extension of it. This is old news, of course: money itself emanates from state sovereignty. But digital payments, obviating the anonymity of cash transactions and generating vast quantities of data in their wake, provide new opportunities for states to extend their reach. It goes without saying that the Chinese government is able to garner vast troves of information on its citizens in-country and overseas by tapping into the data streams of mobile payment services. Much is being made of the partnership between Alibaba, the parent company of Alipay, and the Chinese government around various "social credit" scoring schemes. But I think the more mundane practice of state surveillance via machine learning algorithms, which are learning to spot shopping behaviour in which the government believes it has an interest, is more chilling because it is so banal.
These politics of payments are not, of course, limited to authoritarian regimes. Payment providers have been enlisted into government service almost since their inception, whether in the tracking of cash to hamper criminal activities or in the regulations around customer due diligence and identification for cross-boundary payments of all kinds.
One of my colleagues once joked to me: "The [US] Bank Secrecy Act is the most moronically named law on the books. It means the bank can keep no secrets from the government." When the card networks and PayPal froze donations via their networks to WikiLeaks in 2010, they inserted themselves into a debate over information security and freedom. They also created one of those moments when the politics of payments were made explicit: in the ability of payments infrastructure to serve political ends.
Operation Choke Point followed: the US Department of Justice in 2013 mandated that banks conduct additional scrutiny of transactions over the automated clearing house (ACH) marked with a set of codes for merchants deemed "high risk" for criminal activity and money laundering (firearms dealers, payday lenders, dating services and other businesses). This was suspended due to a political pushback from the right wing in 2017, which saw it as targeting businesses associated with their constituencies (such as the gun lobby). Most American legislators - to say nothing of the general public - probably didn't even know what the ACH was before this.
Recent geopolitical turmoil has put the spotlight on the politics of payments, too: it appears that Russian conspirators during the 2016 US Presidential election accepted payment in the cryptocurrency Bitcoin, in order to avoid the scrutiny of banking authorities. In February 2018, when there were rumours online that Chase Bank had been summarily closing the accounts of prominent figures of the white nationalist movement in the USA, there was renewed attention on Bitcoin among the far right. This underscored the origins of the cryptocurrency in libertarian philosophies about the relationship between so-called sound money and "liberty".
But this is also an old phenomenon. Payments are getting political, again.
In the USA, the abolition of interchange on cheques was one of the first important achievements of the Federal Reserve. It not only smoothed interstate commerce, but also represented a new extension of federal power over the states of the union. That the majority of non-par banking states were historically members of the Confederacy only underscores the politics of payment and, specifically, their inflection by histories of American racism. One can trace a lineage from those in Congress who argued against par clearance of cheques to today's white nationalists. At the time, the establishment of the Federal Reserve was seen as akin to the coming of the industrial railroads from the North: an affront to Southern sovereignty and to the hierarchies of race and value manifest, for Southern elites, in sound money and deposit banking.
Northern elites, it was argued, supported "greenbacks" (cash) and credit money, denaturing value in ways Southern elites likened to miscegenation (meaning "the interbreeding of people considered to be of different racial types").1 Southern bankers established the National and State Bankers' Protective Association to fight the Fed's mandate of par clearance of cheques and Southern lawmakers fiercely defended non-par banks. As one pronounced on the floor of the US House of Representatives:
The country bank needs no eulogy, its money has cleared the forest, made the countryside livable, and the city possible. As a rule, its life has been honestly spent with one object in view, and that objective was the preservation of the physical values and character values of its community. It should not die, for with it will go the last bastion of States' rights, and freedom should shriek at its fall. (quoted in Miller 1949: 144)2
For physical values and character values, read whiteness. For State's rights, read segregation.
Federal Reserve agents travelling the country to enforce par clearance of cheques had to arm themselves (Medley 2014: 55).3 The chairman of the National and State Bankers' Protective Association compared them to socialists (Medley 2014: 62). On the Great Plains, similarly situated with regard to monopoly country banks and driven by its agricultural sector (a sector enabled by federal extension of railroads, which were, nonetheless, resented as land grabs by an overreaching government), a local paper opined, in a column liberally laced with anti-Semitic reference: "The Federal Reserve System is the visible hand of the Invisible Empire picking the pockets of the producers of real wealth" (quoted in O'Malley 2012: 178).
We read this today as payments scholars and professionals and think "Wow! Really? Payments created that kind of passion?"
Again, though, this should not be a surprise. Dee Hock, the visionary behind Visa, proclaimed payments to be the business of the electronic transit of value. As transit systems, infrastructures or "rails" as those in the business call them, payments systems are agnostic about the source or origin of the value they carry. Know Your Customer policies demand that banks curate data on the individual or personal source of that value. But the state itself actually animates it in the first place: in today's world, states are still the dominant issuer and guarantor of the standard of value. The state sets the standard and literally makes the money. Even though bank credit expands the money supply and the world revolves around the hyper-financialization of everything, that the money is denominated by the state speaks volumes about the state's continued monopoly over the standard of value and the means of exchange.
Yet there are challenges to state dominance, not least because the state allows non-state providers to handle...
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