The Emotionally Intelligent Workplace

Tables, Figures, & Exhibits xi
Foreword xv
Warren Bennis
Preface xix
The Contributors xxvii
PART ONE: DEFINING AND ASSESSING EMOTIONAL INTELLIGENCE1
1 Emotional Intelligence and Organizational Effectiveness3
Cary Cherniss
2 Emotional Intelligence: Issues in Paradigm Building 13
Daniel Goleman
3 An EI-Based Theory of Performance 27
Daniel Goleman
4 The Economic Value of Emotional Intelligence Competencies andEIC-Based HR Programs 45
Lyle M. Spencer
5 Measurement of Individual Emotional Competence 83
Marilyn K. Gowing
6 Group Emotional Intelligence and Its Influence on GroupEffectiveness 132
Vanessa Urch Druskat, Steven B. Wolff
PART TWO: HUMAN RESOURCE APPLICATIONS AND EMOTIONALINTELLIGENCE 157
7 Using Human Resource Functions to Enhance EmotionalIntelligence 159
Ruth L. Jacobs
8 The Challenge of Hiring Senior Executives 182
Claudio Fernández-Aráoz
PART THREE: EFFECTIVE SOCIAL AND EMOTIONAL LEARNING INORGANIZATIONS 207
9 Training for Emotional Intelligence: A Model 209
Cary Cherniss, Daniel Goleman
10 How and Why Individuals Are Able to Develop EmotionalIntelligence 234
Richard E. Boyatzis
11 Developing Emotional Competence Through Relationships at Work254
Kathy E. Kram, Cary Cherniss
12 Implementing Emotional Intelligence Programs in Organizations286
Cary Cherniss, Robert D. Caplan
References 305
Name Index 327
Subject Index 333