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Skip the fluff and quickly master the essentials with this accurate CompTIA A+ certification test prep
In the second edition of CompTIA A+ CertMike: Prepare. Practice. Pass the Test! Get Certified! Core 2 Exam 220-1202, tech educator and expert Mike Chapple delivers a hands-on guide to efficiently and effectively preparing for the CompTIA A+ Core 2 exam. The book contains concise discussions of the operating systems, security practices, software troubleshooting techniques, and operational procedures you'll need for the updated test and on a day-to-day basis at your job.
Chapple covers all relevant technological advances in mobile, cloud, networking, and security that have taken place since publication of the first edition of this book. He also walks you through the material you need to know to succeed on the newly created 220-1202 exam.
You'll use the proven CertMike approach to:
Laser-focused on starting and accelerating your IT technician career and ensuring your success on the A+ certification Core 2 exam, the book skips the fluff and familiarizes you with IT basics you'll use on the test and every day in your work. It also offers complimentary access to helpful online study tools, like a bonus practice exam and audio recordings of the CertMike Exam Essentials.
The second edition of CompTIA A+ CertMike is perfect for anyone preparing for their A+ certification who wants to reduce test anxiety, boost their confidence, and get up to speed quickly and efficiently. It's also a great resource for hardware and PC technicians who want to reinforce foundational skills and upgrade their professional knowledge.
ABOUT THE AUTHOR
Mike Chapple, PhD, CISSP, CISM, CIPP/US, CIPM, CCSP, is Teaching Professor of Information Technology, Analytics, and Operations at Notre Dame's Mendoza College of Business. He is the bestselling author of over 50 technical books. He is also the Faculty Director of the University's Business/Computer Science program.
Introduction
PART I DOMAIN 1.0: OPERATING SYSTEMS
CHAPTER 1 Operating System Types
CHAPTER 2 Operating System Installations and Upgrades
CHAPTER 3 Microsoft Windows Editions
CHAPTER 4 Windows Operating System Tools
CHAPTER 5 Microsoft Command-Line Tools
CHAPTER 6 Windows Settings
CHAPTER 7 Windows Networking
CHAPTER 8 macOS
CHAPTER 9 Linux
CHAPTER 10 Application Installation and Configuration
CHAPTER 11 Cloud-Based Productivity Tools
PART II DOMAIN 2.0: SECURITY
CHAPTER 12 Physical Security
CHAPTER 13 Logical Security
CHAPTER 14 Windows Security
CHAPTER 15 Wireless Security
CHAPTER 16 Malware
CHAPTER 17 Social Engineering and Security Threats
CHAPTER 18 SOHO Malware Removal
CHAPTER 19 Workstation Security Configuration
CHAPTER 20 Mobile Device Security
CHAPTER 21 Data Destruction and Disposal
CHAPTER 22 Network Security
CHAPTER 23 Browser Security
PART III DOMAIN 3.0: SOFTWARE TROUBLESHOOTING
CHAPTER 24 Troubleshooting Windows
CHAPTER 25 Troubleshooting Mobile Device OS and Applications
CHAPTER 26 Troubleshooting Mobile Device Security
CHAPTER 27 Troubleshooting PC Security
PART IV DOMAIN 4.0: OPERATIONAL PROCEDURES
CHAPTER 28 Documentation
CHAPTER 29 Change Management
CHAPTER 30 Workstation Backup and Recovery
CHAPTER 31 Safety
CHAPTER 32 Environmental Protection
CHAPTER 33 Privacy, Licensing, Policy, and Incident Response
CHAPTER 34 Communication and Professionalism
CHAPTER 35 Scripting
CHAPTER 36 Remote Access
CHAPTER 37 Artificial Intelligence
Index
If you're preparing to take the A+ Core 2 exam, you might find yourself overwhelmed with information. This exam covers a broad range of topics, and it's possible to spend weeks studying each one of them. Fortunately, that's not necessary!
As part of the CertMike Test Prep series, CompTIA® A+® CertMike: Prepare. Practice. Pass the Test! Get Certified! Core 2 Exam 220-1202 is designed to help you focus on the specific knowledge that you'll need to pass the exam. CompTIA publishes a detailed list of exam objectives, and this book is organized around those objectives. Each chapter clearly states the single objective that it covers and then, in a few pages, covers the material you need to know about that objective.
You'll find two important things at the end of each chapter: Exam Essentials and practice questions. The CertMike Exam Essentials distill the major points from the chapter into just a few bullet points. Reviewing these Exam Essentials is a great way to prepare yourself right before the exam. I've also recorded a free audio version of the Exam Essentials that you'll find on the book's companion website at www.wiley.com/go/sybextestprep. They're great listening when you're in the car, at the gym, or mowing the lawn!
www.wiley.com/go/sybextestprep
Each chapter concludes with two practice questions that are designed to give you a taste of what it's like to take the exam. You'll find that they're written in the same style as the A+ exam questions and have detailed explanations to help you understand the correct answer. Be sure to take your time and thoroughly read these questions.
Finally, the book's website includes a full-length practice exam that you can use to assess your knowledge when you're ready to take the test. Good luck on the A+ Core 2 exam!
Don't just study the questions and answers! The questions on the actual exam will be different from the practice questions included in this book. The exam is designed to test your knowledge of a concept or objective, so use this book to learn the objectives behind the questions.
A+ is designed to be a vendor-neutral certification for those seeking to enter the information technology field. CompTIA recommends this certification for individuals who want to be problem-solvers in the world of endpoint management and technical support. These are common job roles held by A+ certified individuals:
The A+ certification is unique in that earning it requires passing two separate exams from the same series:
This book focuses on the Core 2 exam, which covers four major domains of knowledge:
These four areas include a range of topics, from configuring operating system settings to preventing malware attacks, while focusing heavily on the basic knowledge expected of IT technicians.
The A+ exam uses a combination of standard multiple-choice questions and performance-based questions (PBQs) that require you to manipulate objects on the screen. This exam is designed to be straightforward and not to trick you. If you know the material in this book, you will pass the exam.
Each exam costs $265 in the United States, with roughly equivalent prices in other locations around the globe. More details about the A+ exams and how to take it can be found here:
https://www.comptia.org/en-us/certifications/a/core-2-v15/#objectives
You'll have 90 minutes to take each exam and will be asked to answer up to 90 questions during that time period. Your exam will be scored on a scale ranging from 100 to 900, with a passing score of 700.
CompTIA frequently does what is called item seeding, which is the practice of including unscored questions on exams. It does so to gather psychometric data, which is then used when developing new versions of the exam. Before you take the exam, you will be told that your exam may include these unscored questions. So, if you come across a question that does not appear to map to any of the exam objectives-or for that matter, does not appear to belong in the exam-it is likely a seeded question. You never really know whether a question is seeded, however, so always make your best effort to answer every question.
Once you are fully prepared to take the exam, you can visit the CompTIA website to purchase your exam voucher:
https://www.comptia.org/en-us/certifications/a/core-2-v15/#overview
Currently, CompTIA offers two options for taking the exam: an in-person exam at a testing center and an online exam that you take on your own computer.
This book includes a coupon that you can use to save 10 percent on your CompTIA exam registration.
CompTIA partners with Pearson VUE's testing centers. Simply set up a CompTIA SSO account and schedule an exam.
On the day of the test, take two forms of identification, and make sure to show up with plenty of time before the exam starts. Remember that you will not be able to take your notes, electronic devices (including smartphones and watches), or other materials in with you.
CompTIA began offering online exam proctoring in 2020 in response to the coronavirus pandemic. As of the time this book went to press, the online testing option was still available and appears likely to continue. Candidates using this approach will take the exam at their home or office and be proctored over a webcam by a remote proctor.
Because of the rapidly changing nature of the online testing experience, candidates wanting to pursue this option should check the CompTIA website for the latest details.
Once you have taken the exam, you will be notified of your score immediately, so you'll know if you passed the test right away. You should keep track of your score report with your exam registration records and the email address you used to register for the exam.
After you earn the A+ certification, you're required to renew your certification every three years by either earning an advanced certification, completing a CertMaster continuing education program, or earning 20 continuing education units (CEUs) over a three-year period.
Many people who earn the A+ credential use it as a stepping-stone to earning other certifications in their areas of interest. Those interested in networking work toward the Network+ credential, data analytics professionals might go on to earn the Data+ certification, and the Security+ credential is a gateway to a career in cybersecurity.
This book covers everything you need to know to pass the A+ Core 2 exam. It is organized into four parts, each corresponding to one of the four A+ Core 2 domains.
Part I: Domain 1.0: Operating Systems
Chapter 1: Operating System Types
Chapter 2: Operating System Installations and Upgrades
Chapter 3: Microsoft Windows Editions
Chapter 4: Windows Operating System Tools
Chapter 5: Microsoft Command-Line Tools
Chapter 6: Windows Settings
Chapter 7: Windows Networking
Chapter 8: macOS
Chapter 9: Linux
Chapter 10: Application Installation and Configuration
Chapter 11: Cloud-Based Productivity Tools
Part II: Domain 2.0: Security
Chapter 12: Physical Security
Chapter 13: Logical Security
Chapter 14: Windows Security
Chapter 15: Wireless Security
Chapter 16: Malware
Chapter 17: Social Engineering and Security Threats
Chapter 18: SOHO Malware Removal
Chapter 19: Workstation Security Configuration
Chapter 20: Mobile Device Security
Chapter 21: Data Destruction and Disposal
Chapter 22: Network Security
Chapter 23: Browser Security
Part III: Domain 3.0: Software Troubleshooting
Chapter 24: Troubleshooting Windows
Chapter 25: Troubleshooting Mobile Device OS and Applications
Chapter 26: Troubleshooting Mobile Device Security
Chapter 27: Troubleshooting PC Security
Part IV: Domain 4.0: Operational Procedures
Chapter 28: Documentation
Chapter 29: Change Management
Chapter 30: Workstation Backup and Recovery
Chapter 31: Safety
Chapter 32: Environmental Protection
Chapter 33: Privacy, Licensing, Policy, and Incident Response
Chapter 34: Communication and Professionalism
Chapter 35:...
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