Managing Violence in the Workplace

Introduction Chapter 1 Case Examples of Workplace Violence; Violence at Delco Remy; The Chelsea School System; The Standard Gravure Corporation; United States Postal Service Chapter 2 Taxonomy of Workplace Violence; Categories of perpetrators Chapter 3 Causes of Workplace Violence; Threat to job and person; Extended working hours and personality conflicts; Domestic turbulence and character disorders; Research on personality, mental health, behavior Lack of dispute resolution skills; Stress and substance abuse Chapter 4 Profiles Versus Behavioral Typologies; Typologies of violent people; Disorders and symptoms Chapter 5 Factors Contributing to Workplace Violence; Theory X and Y; Employee performance appraisals; Halo, central tendency, and leniency/strictness effect Chapter 6 Victims of Workplace Violence Chapter 7 Strategies for Reducing Workplace Violence; Change interviewing, hiring procedures and testing; Drug screening; Layoff and termination procedures; Addressing personnel problems and discipline; Crisis management plan for violent events; Index