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Help transform your business and innovate like the world's top tech companies!
In INSPIRED, product thought leader Marty Cagan revealed the best practices and techniques used by the top product teams operating in the product model. Next, EMPOWERED shared the best practices and techniques used by the top product leaders to provide their teams with the kind of environment they need to thrive in the product model.
Yet, the most common question after reading INSPIRED and EMPOWERED has been: "Yes, we want to work this way, but the way we work today is so different, and so deeply ingrained, is it even possible for a company like ours to transform to the product model?"
TRANSFORMED was written to bridge the gap between where most companies are right now and where they need to be. The leaders of these companies know they must transform to compete in an era of rapidly changing enabling technology, but most of them have never operated this way before. TRANSFORMED has three big goals:
TRANSFORMED is written for those driving change, including the senior company leaders-starting with the CEO-as well as the senior executives and stakeholders who need to collaborate with the product teams, the product leaders, the members of the product teams, and all those who either support or depend on these product teams.
Written by best-selling author Marty Cagan and his partners at the Silicon Valley Product Group, TRANSFORMED is filled with real-world examples and proven, practical advice from their decades of experience helping companies move to the product operating model.
This book has been written by the five SVPG product partners. Our belief is that to lead an effective transformation to the product model, it is critical to have personally been there and done that, and to truly know what good looks like. That is why each of our partners has built products for decades, first as a product creator, and then as a product leader, at several of the most successful tech-powered product companies in the world. You can learn more about the individual partners at www.svpg.com/team.
Part I Introduction 1
Chapter 1 Who Is This Book For? 3
Chapter 2 What Is a Product Operating Model? 6
What Is a Product? 8
Chapter 3 Why Transform? 10
Chapter 4 A Typical Transformation 13
Chapter 5 The Role of the CEO 18
Chapter 6 A Guide to TRANSFORMED 21
Tough Love for Product Leaders 23
Part II Transformation Defined 25
Chapter 7 Changing How You Build 31
A Note About Agile and Agile Coaches 33
Chapter 8 Changing How You Solve Problems 35
Outcome- Based Roadmaps 41
Chapter 9 Changing How You Decide Which Problems to Solve 42
The One Right Way? 47
Part III Product Model Competencies 49
Chapter 10 Product Managers 55
Direct Access 58
What About Domain Expertise? 61
Chapter 11 Product Designers 63
Chapter 12 Tech Leads 66
Chapter 13 Product Leaders 69
Product Ops 75
The Impact of AI on Product Teams 77
Chapter 14 Innovation Story: Almosafer 78
Part IV Product Model Concepts 83
Chapter 15 Product Teams 87
Principle: Empowered with Problems to Solve 87
Product Leaders and Empowered Teams 89
Principle: Outcomes over Output 89
Principle: Sense of Ownership 90
Principle: Collaboration 91
Chapter 16 Product Strategy 94
Principle: Focus 94
The Power of an Inspiring Product Vision 95
Principle: Powered by Insights 96
Principle: Transparency 97
Principle: Placing Bets 98
Chapter 17 Product Discovery 99
Principle: Minimize Waste 99
Principle: Assess Product Risks 100
Assessing Ethical Risk 101
Principle: Embrace Rapid Experimentation 101
Principle: Test Ideas Responsibly 103
Chapter 18 Product Delivery 104
Principle: Small, Frequent, Uncoupled Releases 105
High-Integrity Commitments 108
Principle: Instrumentation 109
Principle: Monitoring 110
Principle: Deployment Infrastructure 110
Managing Technical Debt 112
Chapter 19 Product Culture 114
Principle: Principles over Process 115
Continuous Process Improvement 116
Principle: Trust over Control 116
Principle: Innovation over Predictability 117
From Projects to Products 117
Principle: Learning over Failure 120
Chapter 20 Innovation Story: Carmax 121
Part V Transformation Story: Trainline 127
Part VI the Product Model in Action 139
Chapter 21 Partnering with Customers 141
Chapter 22 Partnering with Sales 147
Chapter 23 Partnering with Product Marketing 150
Chapter 24 Partnering with Finance 155
Chapter 25 Partnering with Stakeholders 159
Chapter 26 Partnering with Executives 163
Chapter 27 Innovation Story: Gympass 168
Part VII Transformation Story: Datasite 173
Part VIII Transformation Techniques 185
Chapter 28 Transformation Outcome 187
Chapter 29 Transformation Assessment 189
Innovation Theatre 201
Chapter 30 Transformation Tactics- Competencies 203
Chapter 31 Transformation Tactics- Concepts 209
Chapter 32 Transformation Tactics- Adoption 221
Chapter 33 Transformation Evangelism 227
Transformation Setbacks 230
Chapter 34 Transformation Help 232
Product Coach: Gabrielle Bufrem 238
Product Coach: Hope Gurion 240
Product Coach: Margaret Hollendoner 242
Product Coach: Stacey Langer 245
Product Coach: Dr. Marily Nika 247
Product Coach: Phyl Terry 249
Product Coach: Petra Wille 251
Chapter 35 Innovation Story: Datasite 253
Part IX Transformation Story: Adobe 257
Part X Overcoming Objections 271
Chapter 36 Objections from Customers 273
Chapter 37 Objections from Sales 278
Chapter 38 Objections from the CEO and Board 283
Chapter 39 Objections from Line of Business 288
Chapter 40 Objections from Customer Success 293
Chapter 41 Objections from Marketing 296
Chapter 42 Objections from Finance 299
Chapter 43 Objections from HR/People Ops 304
Chapter 44 Objections from the CIO 307
Chapter 45 Objections from the PMO 309
Chapter 46 Objections from Inside Product 312
Chapter 47 Innovation Story: Kaiser Permanente 322
Part XI Conclusion 327
Chapter 48 Keys to Successful Transformation 329
But What Can I Do? 334
Chapter 49 Innovation Story: Trainline 336
Learning More 341
Acknowledgments 343
About the Authors 345
"TRANSFORMED should be in the hands of every organizational leader evolving their organization in this post-pandemic world. Marty has captured all the impactful aspects of product operating model and I can wholeheartedly attest, based on my own personal journey in both retail and healthcare, this is a key reference guide moving forward."
-Prat Vemana, Chief Digital and Product Officer, Target
"Marty has been helping set the standard in Product for years with INSPIRED, EMPOWERED, and his work at SVPG. With TRANSFORMED, Marty offers a powerful guide to help companies master the product concepts, overcome the inevitable obstacles of a transformation, and learn from real-world examples of product transformations. This book should be a trusted resource for any company trying to transition to the product model."
-Tyler Tuite, Chief Product Officer, Carmax
"SVPG understands what most executives don't. In order to achieve organizational transformation, you must experience a personal transformation. This book will show you how to do both."
-Brendan Wovchko, Chief Technology Officer, Ramsey Solutions
"If you have-or are seeking-the courage to transition to a product operating model, TRANSFORMED will be your guiding light. This book not only underscores why your organization should transform but also provides practical techniques to implement the change and drive positive results. Marty's candid and straightforward advice on pressing questions, such as how to overcome objections from within the organization, is indispensable and actionable. If you've ever questioned your company's ability to innovate-or stay relevant-in an era of exponential technological growth, TRANSFORMED is a must-read."
-Melissa Cohen, Senior Product Director, Rocket Mortgage
"If you feel like your organization needs to evolve to the product operating model, then TRANSFORMED is a must-read. In typical Marty fashion, he candidly outlines why to do it, how to do it, the challenges you'll face (both the who and the what), and how to navigate and overcome them. It's a quick and powerful read and one you'll come to revisit over and over."
-Shawn Boyer, CEO, GoHappyLabs
"No one has as much depth and breadth of experience with world-class product teams as Marty. In TRANSFORMED, Marty presents a very pragmatic path for otherwise-successful companies that still haven't cracked the nut on consistently building high-impact software products. This path is not just about adopting one magic tactic for goal setting, or rolling out a popular software development process. Instead, TRANSFORMED presents a more holistic approach for organizational design, strategy, culture, leadership, and ongoing improvement that actually works in the real world."
-Shreyas Doshi, Advisor and former product leader at Stripe, Twitter, Google, Yahoo
"SVPG has already taught us how the product model empowers all companies to better serve their customers. TRANSFORMED now teaches us how to unlock that power in any company despite its industry, product type or past management approach. With this book, we now all have the roadmap needed to transform our businesses into product powerhouses."
-Michael Newton, CEO, Qorium; former VP Product at Nike
"TRANSFORMED is the definitive resource for executives looking to gain the ultimate competitive edge in transforming from a feature factory to a world-class product organization that delivers unrivaled value to customers."
-Michelle Longmire, CEO, Medable
"In an era where technology is the heartbeat of most successful businesses, TRANSFORMED stands out as the essential guide for any company navigating the transition to the product operating model. Marty masterfully demystifies the journey, blending hard-won insights with compelling case studies, making it not only a roadmap for transformation but also an inspiration. Having witnessed countless organizations grapple with this very shift, I can confidently say this book is the beacon they've been waiting for. A must-read for anyone serious about harnessing the power of technology to propel their business forward."
-Mike Fisher, former CTO at Etsy
"If you're looking to understand the importance of a product-first approach to business, this book is a must-read. TRANSFORMED is an inspirational guide through the product model that speaks directly to the non-product executive."
-Matt Brown, Chief Financial Officer, Altair Engineering, Inc.
"Marty Cagan and the SVPG team have done it again. Through the use of great examples, and their signature style of hitting issues head-on, they've created a guide to help companies navigate the roadblocks and pitfalls that come with transforming to the product operating model. This book should be required reading for any executive team who wants to make their journey more successful."
-Anish Bhimani, Chief Product Officer, Commercial Banking, JPMorgan Chase
"The money, time, and patience you can save by implementing the insights in this book is incredible. This was the missing piece in Marty's collection that now addresses the common mistakes and patterns you encounter while transforming from the rest to the best. I hope every board, CEO, and product team reads this."
-Anuar Chapur, VP of Technology, The Palace Company
"TRANSFORMED is the field guide to embedding innovation into organizational DNA. With real-world lessons, provided in easily understood narratives, Marty and team bring decades of experience to navigating product transformation. A must-read for any CEO or CIO who is looking to build a smart, responsive, and technologically enabled organization."
-Madhu Narasimhan, EVP Innovation, Wells Fargo
"There are so many ingredients necessary to make a successful transformation work. Marty gives you everything you need in TRANSFORMED. From a valuable perspective for the CEO and Board level, to critical technology components like CI/CD, to how product can effectively partner across the organization and beyond, this is the path to success."
-Thomas Fredell, Chief Product Officer, ShiftKey
"Building great products that customers love but work for your business is really, really hard. Transforming an organization to discover and deliver impactful products consistently is even harder. Meeting Marty in 2019 and reading his book Inspired started my journey as a product leader, transforming an organization from an uninspired feature factory to an empowered organization. Christian Idiodi delivering a transformation workshop to our entire organization in 2020 accelerated that process and led us to exponential growth, thriving through the pandemic and then coming out even stronger after the pandemic. TRANSFORMED powerfully and simply articulates the principles and components that were critical to successfully transforming our business to the product model and then scaling it."
-Ronnie Varghese, Chief Digital Officer, Almosafer
"This is a must-read for any company leader interested in learning what it takes to successfully implement and sustain the product operating model. TRANSFORMED not only provides a taxonomy that decodes how the best technology companies work, but also supplies the reader with specific techniques to drive a true digital transformation and showcases real examples from several companies across diverse industries. I have no doubt that this book will become an essential change management guide to drive product transformations across the world!"
-Juan D. Lopez, Director of Product Management, Blue Origin
"Every CEO and Chief Product Officer who wants to delight customers, increase revenues and profits, and attract and retain top talent should read and apply this book-it will transform everything."
-Phyl Terry, Founder and CEO, Collaborative Gain
"TRANSFORMED is the guide for a successful digital transformation. It's comprehensive and practical, giving companies the blueprint of what great looks like and how to get there. The book is a must-read not only for businesses in the midst of transformation, but for any company aspiring to operate at its best."
-Gabrielle Bufrem, Product Coach
"Companies spend huge amounts of time and money trying to transform, and all too often get little in return. TRANSFORMED shows what's possible on the other side, what it actually takes to pull it off, and what can derail the effort. I finally have a book I can give to the people I work with that clearly and practically explains the journey we're on."
-Andrew Skotzko, Product Leadership Coach & Advisor
"If your organization aims to innovate like the best tech companies, you need to read TRANSFORMED. I'm buying copies for all of my clients."
-Felipe Castro, Founder, OutcomeEdge
"Ever wondered what sets companies like Stripe, Slack,...
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