Why Bother?

Contents

List of Figures .................................................................................. xiii

List of Tables ................................................................................... xvii

Foreword ......................................................................................... xix

Acknowledgments ........................................................................... xxi

About the Authors ......................................................................... xxiii

Introduction ................................................................................. 1

1 Why Bother Getting Sponsorship? ............................................... 9

2 Why Bother Defining Behaviors and Linking Systems

and Behaviors? ........................................................................... 15

3 Why Bother Assessing and Managing Behaviors? ..................... 33

4 Why Bother Designing Your Own Strategic Level Behavioral

Assessment System? ................................................................... 71

5 Why Bother Defining Behaviors and KBIs? ............................. 103

6 Why Bother Focusing on the Type of Conversations

People Have? ............................................................................ 137

7 Why Bother Seeing Where It Has Worked and the

Lesson Learned? ....................................................................... 159

Case Studies:

NBN Co. Case Study by Indrajit Ray, Clyde Livingston,

and Richard Perry ........................................................................... 159

Panalpina Case Study by Andrew Lahy, Maria Pia Caraccia,

and Mike Wilson ............................................................................ 167

Airbus Australia Pacific Case Study by Kim Gallant ............................. 177

CBA Case Study by Morgan Jones ......................................................... 185

Bakkavor Desserts- Measuring the Maturity of the CI System

Case Study by John Bowman and Leighton Williams .................. 198

Virtual Assessments Case Study by Morgan Jones ................................ 212

8 Why Bother Aligning Assessments, Assessors, and

Calibration? .............................................................................. 221

9 Why Bother Having a High- Level Roadmap to Deploy? ........... 245

10 Why Bother Doing Assessments? ............................................. 251

Appendix ........................................................................................ 255

Index .............................................................................................. 259