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Become a process improvement star with Lean Six Sigma!
Thinking Lean? Not in terms of weight loss, but operational efficiency? Then you can get into the Lean mindset with Lean Six Sigma For Dummies. A popular process improvement strategy used in many corporations, Lean Six Sigma exemplifies eliminating waste and optimizing flow at an operational level. With the strategies outlined in this book, you'll have your projects, team, and maybe even your organization running at peak efficiency.
Written by two experts that have been teaching Lean Six Sigma for over 20 years, Lean Six Sigma For Dummies explains the jargon surrounding this organizational practice, outlines the key principles of both Lean thinking and the Six Sigma process, and breaks it all down into easy-to-follow steps.
With handy checklists and helpful advice, Lean Six Sigma For Dummies shows you how to implement Lean Six Sigma in any industry, within any size organization. Pick up your copy to successfully lean into the Lean Six Sigma mindset yourself.
Martin Brenig-Jones is CEO of Catalyst Consulting, Europe's leading Lean Six Sigma solutions provider. He has 30 years of experience in Quality and Change Management.
Jo Dowdall has 21 years of experience as a Continuous Improvement professional, coach, trainer, and advocate. She is an accomplished Quality Manager and Master Black Belt.
Introduction 1
Part 1: Understanding Lean Six Sigma 5
Chapter 1: Defining Lean Six Sigma 7
Chapter 2: Understanding the Principles of Lean Six Sigma 27
Part 2: Lean Six Sigma Foundations 43
Chapter 3: Identifying Your Process Customers 45
Chapter 4: Understanding Your Customers' Needs 55
Chapter 5: Understanding the Process 73
Chapter 6: Managing People and Change 97
Part 3: Understanding Performance and Analyzing the Process 109
Chapter 7: Gathering Data 111
Chapter 8: Presenting Your Data 133
Chapter 9: Identifying Root Causes 153
Chapter 10: Identifying Non-Value-Adding Steps and Waste 167
Chapter 11: Getting the Process to Flow 179
Part 4: Improving and Innovating 191
Chapter 12: Thinking Differently and Generating Solutions 193
Chapter 13: Discovering the Opportunity for Prevention 203
Chapter 14: Introducing Design for Six Sigma 217
Chapter 15: Discovering Design Thinking 235
Chapter 16: Applying Agile to Lean Six Sigma Projects 247
Part 5: Deploying Lean Six Sigma and Making Change Happen 257
Chapter 17: Running Rapid Improvement Events and Solving Problems with DMAIC 259
Chapter 18: Ensuring Everyday Operational Excellence 269
Chapter 19: Leading the Deployment and Selecting the Right Projects 279
Chapter 20: Putting It All Together: Checklists to Support Your DMAIC Project 297
Part 6: The Part of Tens 311
Chapter 21: Ten Tips for Best-Practice Project Storyboards 313
Chapter 22: Ten Pitfalls to Avoid 319
Chapter 23: Ten (Plus One) Places to Go for Help 327
Index 335
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