Insights to Performance Excellence 2021-2022

Name: Insights to Performance Excellence 2021-2022 | Using the Baldrige Framework and Other Integrated Management Systems
Brand: ASQ Quality Press
Price: 97.49 EUR
Availability: OnlineOnly

Using the Baldrige Framework and Other Integrated Management Systems

Mark L. Blazey Paul L. Grizzell(Autor*in)

ASQ Quality Press

Erschienen am 29. März 2021

400 Seiten

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978-1-63694-004-5 (ISBN)

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Beschreibung

For decades, this book has served as a guide to organizations that document their continuous improvement efforts using Baldrige Award-type management systems. Readers will learn what each area of the system means for organizations and how the synergy between process-oriented parts-leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; and operations-can lead to excellent performance results. This book provides a valuable, step-by-step approach to help identify and put in place properly focused continuous improvement systems. Seven types of information are provided in this book for each of the Items in Categories 1 through 7 of the 2021-2022 Baldrige Framework and Performance Excellence Criteria: 1. The actual language of each Item, including Notes 2. A plain-English explanation of the requirements and rationale for each Item 3. A table showing the similar requirements of the Criteria 4. A summary of the requirements of each Item in flowchart form 5. The key linkages between each Item and other Items 6. An explanation of some potential adverse consequences 7. Examples of effective practices Features of this edition include: A stakeholder matrix table of contents that identifies relevant material within the book for key stakeholder groups: senior leaders, examiners, performance excellence initiative leaders, application writers, and program administrators Tables for each Criteria Item showing the similar expectations of the Criteria award (and award program administrators) presented only once at the scoring level where the expectation first appears to help examiners determine at what level an expectation belongs Online resources, including scoring calibration guides for education, healthcare, and business/nonprofit/government organizations, a guide to self-assessment of organizations and management systems, and a guide to the alignment of Baldrige, Six Sigma, Lean, and Balanced Scorecard A new crosswalk between Baldrige and ISO standards and a set of global performance excellence best practices Information on other award programs throughout the world such as the European Foundation for Quality Management (EFQM), which has undergone significant changes in the 2020 model, and the China Association for Quality

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Inhalt

Cover
Title Page
CIP data
Contents
Stakeholder Index
Foreword
Preface
Acknowledgments
Introduction
Insights to Performance Excellence
Preface: Organizational Profile
P.1 ORGANIZATIONAL DESCRIPTION
P.2 ORGANIZATIONAL SITUATION
Category 1-Leadership
1.1 SENIOR LEADERSHIP
1.2 GOVERNANCE AND SOCIETAL CONTRIBUTIONS
Category 2-Strategy
2.1 STRATEGY DEVELOPMENT
2.2 STRATEGY IMPLEMENTATION
Category 3-Customers
3.1 CUSTOMER EXPECTATIONS
3.2 CUSTOMER ENGAGEMENT
Category 4-Measurement, Analysis, and Knowledge Management
4.1 MEASUREMENT, ANALYSIS, AND IMPROVEMENT OF ORGANIZATIONAL PROCESS PERFORMANCE
4.2 INFORMATION AND KNOWLEDGE MANAGEMENT
Category 5-Workforce
5.1 WORKFORCE ENVIRONMENT
5.2 WORKFORCE ENGAGEMENT
Category 6-Operations
6.1 WORK PROCESSES
6.2 OPERATIONAL EFFECTIVENESS
Category 7-Results
7.1 PRODUCT AND PROCESS RESULTS
7.2 CUSTOMER RESULTS
7.3 WORKFORCE RESULTS
7.4 LEADERSHIP AND GOVERNANCE RESULTS
7.5 FINANCIAL, MARKET, AND STRATEGY RESULTS
Tips on Preparing a Baldrige Award Application
Scoring System
Clarifying the Baldrige Scoring Requirements
From a Culture of Compliance to a Culture of Excellence-Worldwide
Baldrige-Based Self-Assessments of Organizations and Management Systems
The Site Visit
Global Performance Excellence Models: Making a Difference Around the World
Performance Excellence ProgramBest Practices
Clarifying Confusing Terms
Glossary
References
Index
About the Authors
Business and Non Profit Scoring Calibration Guide
Contents
Clarifying the Scoring Guidelines
Introduction
Criteria for Excellence
Basic Question
Overall Questions
Multiple Questions
Scoring System
Processes
Results
Official Baldrige Scoring Guidelines
P Organizational Profile
P.1 Organizational Description
P.2 Organizational Situation
1 Leadership
1.1 Senior Leadership (70 points)
1.2 Governance and Societal Contributions (50 points)
2 Strategy
2.1 Strategy Development (45 points)
2.2 Strategy Implementation (40 points)
3 Customers
3.1 Customer Expectations (40 points)
3.2 Customer Engagement (45 points)
4 Measurement, Analysis, and Knowledge Management
4.1 Measurement, Analysis, and Improvement of Organizational Performance (45 points)
4.2 Information and Knowledge Management (45 points)
5 Workforce
5.1 Workforce Environment (40 points)
5.2 Workforce Engagement (45 points)
6 Operations
6.1 Work Processes (45 points)
6.2 Operational Effectiveness (40 points)
7 Results
Introduction to Results
7.1 Product and Process Results (120 points)
7.2 Customer Results (80 points)
7.3 Workforce Results (80 points)
7.4 Leadership and Governance Results (80 points)
7.5 Financial, Market, and Strategy Results (90 points)
Education Scoring Calibration Guide
Contents
Clarifying the Scoring Guidelines
Introduction
Criteria for Excellence
Basic Questions
Overall Questions
Multiple Questions
Scoring System
Processes
Results
"Importance" As a Scoring Consideration
Assignment of Scores
Important Explanation About the Meaning "Innovation"
Baldrige Education Scoring Guidelines
Baldrige Process Scoring Guidelines
Baldrige Results Scoring Guidelines
P Organizational Profile
P.1 Organizational Description
P.2 Organizational Situation
1 Leadership
1.1 Senior Leadership (70 points)
1.2 Governance and Societal Contributions (50 points)
2 Strategy
2.1 Strategy Development (45 points)
2.2 Strategy Implementation (40 points)
3 Customers
3.1 Customer Expectations (40 points)
3.2 Customer Engagement (45 points)
4 Measurement, Analysis, and Knowledge Management
4.1 Measurement, Analysis, and Improvement of Organizational Performance (45 points)
4.2 Information and Knowledge Management (45 points)
5 Workforce
5.1 Workforce Environment (40 points)
5.2 Workforce Engagement (45 points)
6 Operations
6.1 Work Processes (45 points)
6.2 Operational Effectiveness (40 points)
7 Results
Introduction to Results
7.1 Student Learning and Process Results (120 points)
7.2 Customer Results (80 points)
7.3 Workforce Results (80 points)
7.4 Leadership and Governance Results (80 points)
7.5 Budgetary, Financial, Market, and Strategy Results (90 points)
Health Care Scoring Calibration Guide
Contents
Clarifying the Scoring Guidelines
Introduction
Criteria for Excellence
Basic Questions
Overall Questions
Multiple Questions
Scoring System
Baldrige Health Care Scoring Guidelines
Baldrige Process Scoring Guidelines
Baldrige Results Scoring Guidelines
P Organizational Profile
P.1 Organizational Description
P.2 Organizational Situation
1 Leadership
1.1 Senior Leadership (70 points)
1.2 Governance and Societal Contributions (50 points)
2 Strategy
2.1 Strategy Development (45 points)
2.2 Strategy Implementation (40 points)
3 Customers
3.1 Customer Expectations (40 points)
3.2 Customer Engagement (45 points)
4 Measurement, Analysis, and Knowledge Management
4.1 Measurement, Analysis, and Improvement of Organizational Performance (45 points)
4.2 Information and Knowledge Management (45 points)
5 Workforce
5.1 Workforce Environment (40 points)
5.2 Workforce Engagement (45 points)
6 Operations
6.1 Work Processes (45 points)
6.2 Operational Effectiveness (40 points)
7 Results
Introduction to Results
7.1 Health Care and Process Results (120 points)
7.2 Customer Results (80 points)
7.3 Workforce Results (80 points)
7.4 Leadership and Governance Results (80 points)
7.5 Financial, Market, and Strategy Results (90 points)
Alignment of the Malcolm Baldrige Criteria for Performance Excellence with Six Sigma, Lean Thinking and Balanced Scorecard
Introduction
Baldrige Overview
Other process improvement initiatives
Overview of Lean Thinking
Overview of Balanced Scorecard
Alignment of Baldrige, Lean, Six Sigma, and Balanced Scorecard Factors
Six Sigma DMAIC Problem Solving Process
Comparing the Baldrige and EFQM Criteria and the ISO Management System
Baldrige - International Organization for Standardization (ISO) - EFQM Crosswalk
Best Practice: Engaging Stakeholders in the Refinement of the EFQM Model
Best Practice: Adding Member Value Using a Baldrige-Based Award Program in a Membership-BasedOrganization
Best Practice: Board Engagement at Tennessee Center for Performance Excellence
Best Practice: Building a Baldrige Users Group to Refresh a Performance Excellence program
Self-Assessments of Organizations and Management Systems
Full-Length Written Narrative
Short Written Narrative
The Survey Approach
The Behaviorally Anchored Survey
Baldrige Explorer for Business - Organizational Self-Assessment, Behaviorally Anchored Version
Customized Demographic Profile
BALDRIGE IN DEPTH FOR BUSINESS INSTRUCTIONS
SUMMARY OF CATEGORY 1: LEADERSHIP
SUMMARY OF CATEGORY 2: STRATEGY
SUMMARY OF CATEGORY 3: CUSTOMERS
SUMMARY OF CATEGORY 4: MEASUREMENT, ANALYSIS, AND KNOWLEDGE MANAGEMENT
SUMMARY OF CATEGORY 5: WORKFORCE
SUMMARY OF CATEGORY 6: OPERATIONS
SUMMARY OF CATEGORY 7: RESULTS

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