The New World of Work

Chapter 1: History of Human Capital Management

Dr. Bashker Biswas

The Industrial Revolution and the History of Labor Management

Personnel Management

Human Resource Management

Human Capital Management

A Company's Most Valuable Asset

Accounting for Intangibles - From Human Resource to Human Capital

Vast Improvements in Productivity Due to The People

Fleeting Intangible Assets and the Need for Retention

Chapter 2: The Changing Nature of Work

Dr. Bashker Biswas

The Changing Nature of Work

Technology and the Changing Nature of Work

The Fourth Industrial Revolution - Automation and Workforce Diversity

Globalization

Technology as a Disruptor

The "Reskilling" Challenge

Predicting Reskilling Needs

Today's Skills Gap

Can the Humans Do It?

Assessing Human Capital

High Touch in a High-Tech World

Decomposing Jobs and Skills Inventories

Interoperable Learning Record

Temporary Work

Remote Work

Automation and the Changing Nature of Work

Chapter 3: The Changing Nature of the Employment Contract

Professor William Garrison

The Current Employment Contract

Employee Engagement - Time for Change

Baby Boomer Loyalty and the Promise of a Pension

Gen X - The Individual That Cannot Be Defined But Still Wants Paradise

The Millennial Experience!

Millennial Mindset and The Happiness Formula

Gen Z and the Quest for Stability and Relationships

Attracting and Retaining Talent in a Diverse World of Work

Great Place to Work for Millennials

Top Industries for Gen Z

Structure and Formation of New Employment Contract

Option 1: Traditional Approach

Option 2: Contractor Approach

Option 3: Purpose-Driven Approach

Millennials and Gen Z are the Future of the Workforce

Final Thoughts on Managing Millennials and Gen Z Workers

Chapter 4: The Changing Nature of Workforces and Employment Categories

Professor William Garrison

Workforce Definitions

Unemployment Categories

Current Workforce Terms and What's Missing

Employees

Self-Employed

Unpaid Family Employees

"Gig Workers"

Labor Force by Age

Current Employment Categories

Why They are Becoming Obsolete

Grey-Collar Work: Why Blue-Collar and White-Collar Labels are No Longer

Appropriate

New Employment Categories

Contingent Worker

Flexible Worker

"Gig Worker"

Opportunities and Benefits of New Employment Structure

Chapter 5: The Changing Nature of Employee Relations and Working Conditions

Professor William Garrison

Current Employee Relations

Motivation Theories

Maslow's Hierarchy of Needs (1943)

Equity Theory (1963)

Herzberg's Two-Factory Theory (1964)

Expectancy Theory (1964)

Goal-Setting Theory (1968)

Self-Determination Theory (1985)

Five Sources of Power

Boss-Subordinate Relationship

Hierarchical Structure

Organizational Structures and Strives Towards Improving Employee Relations

Functional Org Charts

Divisional Org Charts

Matrix Systems

Project Management & Special Assignments

Flattening the Org Chart

Current Working Conditions

Role of Unions

Role of OSHA

Role of Technology & AI Systems

Administrative Functions of Management Now Performed by Software

Management Dashboards

Tyranny of the Metrics

International Business - Reducing Travel

Air Travel Has Changed

Technology for Flying After Corona

Telecommuting

Virtual Teams

Remote Work Before Corona

Remote Work After Corona

Chapter 6: Managing Human Resources in the "Gig Economy"

Professor William Garrison and Dr. Bashker Biswas

Who are "Gig Workers"?

"Gig Worker" Mindset

The Strategic Importance of "Gig Workers"

Human Resources Processes Need to be Different

"Gig Worker" Employment Contracts and Legal Status

"Gig Workers" and Human Capital Acquisition (Staffing) Processes

"Gig Worker" Compensation and Benefits

Performance-based Pay for "Gig Workers"

Early Delivery Bonus

Cost Savings Bonus

Quality Bonus

Retention Bonus

Consultation Stipend

"Gig Worker" Training and Development

Online e-Learning Portals

Modified Employee Relations for "Gig Workers"

Integrating "Gig Workers" into the Company Culture

How HR Can Benefit from "Gig Workers"

Chapter 7: Managing the Remote Employee

Dr. Robert Ramirez

Benefits of a Remote Workforce

Challenges of Remote Working

Remote Issue #1 - Lack of Face-to-Face Supervision

Remote Issue #2 - Lack of Access to Information

Remote Issue #3 - Social Isolation

Remote Issue #4 - Work from Home Distractions

Strategies for Managing the Remote Employee

Strategy #1 - Clarify Goals

Strategy #2 - Schedule Regular Virtual Meetings

Strategy #3 - Humanize Good Communication, Not Products

Strategy #4 - Help the New Work Environment to Become the Norm

Strategy #5 - Track your Employee's Progress

Strategy #6 - Increase Employee Recognition

Work from Home Software for the Remote Employee

Chapter 8: Corporate Cultures in the Digital Age

Dr. Robert Ramirez

Corporate Cultures and Cultural Intelligence in the Digital Age

National Cultural Differences

Workplace Involvement

Global Collaboration and Cultural Intelligence

Multigenerational Workforce

Corporate Culture and Religion

Avoiding Ethnocentrism and Prejudice

Corporate Culture Evolution from the Industrial Revolution

The First Industrial Revolution - The Manufacturing Age

The Second Industrial Revolution - The Technological Revolution

The Third Industrial Revolution - The Information Age

Today's Fourth Industrial Revolution - The Digital Age

Corporate Culture Disruptors of The Digital Age

Digital Communities

Digital Collaboration with "Gig Workers" and Contractors

Globalization and a Diverse Workforce

Cultural Intelligence - The Key to Thriving in The Digital Age

Early Culture and Intelligence Theory

Multidimensional Construct Theory

Current Cultural Intelligence Theory

Generations in the Workforce Theory

New Opportunities for H.R. Professionals

Building High-Performance Teams (Virtual Teams)

Managing the Digital Environment

Solutions and Problem Solving

How to Recognize, Avoid, and Stop Stereotype Biases and Threats

Recommendations for Practice

Recommendation #1 - Help Your Workforce Explore their Own Cultural Beliefs

Recommendation #2 - Help Your Workforce Understand Other Cultures

Recommendation #3 - Help Your Workforce by Using Reverse Mentoring

Recommendation #4 - Help Your Workforce by Using C.Q. Assessment Tools

Succeeding in Today's Global Marketplace

Chapter 9: Organizational Behavior in The Digital Age

Dr. Robert Ramirez

Organizational Behavior

Organizational Citizenship Behavior (OCB)

Pre-Digital Era Theories Leading to the Current Motivational Theories

Taylor Scientific Management Theory

Elton May and the Hawthorne Studies

Maslow's Hierarchy of Needs Theory

Herzberg's Motivating Factors Theory

Motivation in The Digital Age

Leadership Theories Before The Digital Age

Autocratic Leadership

Participative (Democratic) Leadership

Free-Rein Leadership

Leadership in The Digital Age

Advantages of a Flat Organizational Structure

Chapter 10: Green Human Resource Management

Professor William Garrison

A Rose by Any Other Name

"Earth Day and the Polling of America"

Could Business Leaders Be the Solution?

Corporate Social Responsibility (CSR) and The Green Movement

Earth-Friendly Practices

Environmental Management Systems (EMS)

Why EMS is Not Enough and What Needs to Change

Environmental, Social, and Governance (ESG) Rating

Why HR is the Home of Green

Green HR Framework

How Green HRM Improves Employee Engagement and Retention

Support of Senior Management

Chapter 11: Employees as Owners

Dr. Bashker Biswas

Reviving Industrial Democracy

A Historical Perspective

Labor-Management Collaboration

The "Ascendancy of the Common Man"

The Cooperative Movement

Industrial Democracy in America

The Death of Industrial Democracy

A Second Look

Employee Stock Ownership Programs

The History of Employee Ownership

Employee Ownership Basics

Benefits of Employee Ownership

How Common is Employee Ownership?

What is a Gain-Sharing Plan?

The Scanlon Plan

The Rucker Plan

Advantages and Disadvantages of Gain-Sharing Plans

Chapter 12: Managing Rewards in the Digital Age

Dr. Bashker Biswas

Traditional Compensation

Base Salary

Incentive Compensation

Equity Compensation

Sales Compensation

Expatriate Compensation

Risk Benefits

Retirement Benefits

Prerequisites

Current Practices That Do Not Work in the Digital Age

Issues with Job Evaluation Compensation

Issues with Market Pay

Issues with Performance Pay

The Need for Change

The Impact of Digital Technology on Reward Systems

Design of Pay Frameworks

The Career Model

The Market Model

The Retention Model

The Contribution Model

Redesigning Executive Compensation

Chapter 13: The Human Cloud

Dr. Bashker Biswas

The Human Cloud

Human Cloud Service Arrangements

Geographical Flexibility

Management and Administrative Efficiency

Elements of the Human Cloud

Crowdsourcing

Online Work Services

Online Staffing Platforms

The Evolution of the Human Cloud

The Facilitator Model

The Arbitrator Model

The Aggregator Model

The Governor Model

Key Human Capital Concerns and Issues in the Context of the Human Cloud

Keeping Quality in Check

Project Failure and Intellectual Property Leakage Concerns

What Will Happen Next?

Chapter 14: The Obsolete Labor Laws

Dr. Bashker Biswas

The First Angle: Enhancing Labor Unions

Collective Bargaining

The Obsolete Laws

The Second Angle: Update Union Wins or Eliminate Them

Industrial Era Labor Laws are Less Attractive to Workers

Merging of Management and Worker Roles

The United States Congress and the RAISE Act

Updating Working Conditions Legislation

AB5 in California

Labor Law Implications for the Post-Covid Work Environment

Chapter 15: People Analytics and Measurements

Dr. Bashker Biswas

Current Trends in Data Analytics

Human Resource Analytics

What is HR Analytics?

The History of HR Analytics

The Saratoga Institute Initiative

HR Analytics and Measurements Explained

The Benefits of HR Analytics

Latest HR Metrics

Turnover Forecasts

Employee Engagement

Diversity Hiring Rate

Strategic Management Metrics

Improving Your Talent Process with HR Analytics

Exit Surveys

HR Analytics Software

An HR Analytics Example: Analyzing the Financial Impact of Employee Engagement

HR Analytics Dashboard

Predictive HR Analytics Trends

HR Measurements

Human Resource Metrics Data Comparison

Chapter 16: The Human Asset Lifecycle Model (HALM) (c)

Dr. Bashker Biswas

The Case for Change

The Era of Human Asset Capital Management

The Human Element of Labor: Costs or Expenses?

A Fleeting Intangible Asset

The Human Asset Lifecycle Model (HALM) (c)

Closing Remarks