The 2010 Pfeiffer Annual

Website Contents.
Preface.
The Difference Between Training and Consulting: WhichAnnual to Use?
Introduction to The 2010 Pfeiffer Annual: Consulting.
Experiential Learning Activities.
Introduction to the Experiential Learning ActivitiesSection.
Experiential Learning Activities Categories.
Mirror Image: Reflecting on How Our Personal Pursuits Show inOur Professional Practice (Gary Wagenheim, Robert Clark, andAlexander Crispo).
**Words of Trust: Building Trust in the Workplace (DavidPiltz).
**Difficult Conversations: Making Them Easier (Beverly J.Bitterman).
**Unstructured Coaching Conversations: Coaching the Coach(Travis L. Russ).
**I'd Like You to Meet . . .: Introducing a New Hire(Lucille Maddalena).
**Redirect: Achieving Positive Outcomes (Devora Zack).
**Team Extreme Challenge: Solving Difficult Tasks (AmyHenderson).
**Puzzling Behavior: Discovering How Teams Work (Jo-Ann C.Byrne).
Beyond the Olympics: Discussing Autocratic vs. DemocraticLeadership (Barbara Pate Glacel).
Signatures and Shoes: Breaking the Ice (MahaveerJain).
Facilitation Tools: Using Spectrogram Analysis (Elisabeth C.Ayres, Catherine Cable, and Sophia Zia).
Follow the Leader: Exploring Trust As a Leadership Requirement(Harriet Rifkin).
A Bull's-Eye Every Time: Setting Short-Term Goals(Linda S. Eck Mills).
Editor's Choice.
Introduction to the Editor's Choice Section.
Credit Bureau Reporting: Solving the Mystery (Dawn J.Mahoney).
The Importance of Consulting Diagnosis (Karl E. Sharicz andCarol Ann Zulauf Sharicz).
Inventories, Questionnaires, and Surveys.
Introduction to the Inventories, Questionnaires, and SurveysSection.
Team Effectiveness Assessment Measure (TEAM) (UdaiPareek).
Corporate Social Responsibility: Determining Your Position(Homer H. Johnson).
Scale of Intellectual Capital for Organizations (SICO) (SacipToker, James L. Moseley, and Ann T. Chow).
Articles and Discussion Resources.
Introduction to the Articles and Discussion ResourcesSection.
**Don't Let Your Clients Be Defined by Instrument Results(Mona Lee Pearl, with Phil Van Horn and Jody L.Shields).
**Evaluating the Manager-Subordinate Dyad (MohandasNair).
**360-Degree Tool Kit: Everything You Ever Wanted to Know About360-Degree Feedback, But Were Afraid to Ask (Jan M. Schmuckler,Ann M. Gormley, and Bruce Alan Kimbrew).
**Building Support and Engagement for Technology Initiatives(Kris Taylor).
Consulting Opportunities in the Nonprofit Sector (Phil VanHorn).
**Forming TIGERS®-Hearted Teams (DianneCrampton).
Effective Executive Coaching: An Illustrative Case Study(Leonard D. Goodstein).
Assessments and Coaching: An Incongruent Pair (Teri-E Belfand Rafael Rivera).
Communicating with Professional Savvy (Karen A.Travis).
Successful Organization Development and Growing Pains (EricG. Flamholtz and Yvonne Randle).
Team Building Without Time Wasting (Marshall Goldsmith andHoward Morgan).
Effective Leader-Employee Relationships in the 21st Century(Edwin L. Mouriño-Ruiz).
How Can You Develop Leaders? Let Me Count the Ways! (Lois B.Hart).
Leveraging Business Data to Develop Strategic Learning Solutions(Ajay M. Pangarkar and Teresa Kirkwood).
Contributors.
Contents of the Companion Volume,The 2010 Pfeiffer Annual:Training.