Workplace Strategies and Facilities Management

Chapter 1 Continuous improvement, Rick Best, Craig Langston, Gerard de Valence; Part 1 Defining facilities, Stuart Smith; Chapter 3 Facility management as an emerging discipline, Ilfryn Price; Chapter 4 The development of facility management, Ilfryn Price; Part 2 Strategic management, Danny Shiem-Shin Then; Chapter 6 Space management, Alison Muir; Chapter 7 Information management, Stuart Smith; Chapter 8 Risk management, Deepak Bajaj; Chapter 9 Human resource management, Suzanne Wilkinson, David Leifer; Chapter 10 Financial management, Craig Langston; Chapter 11 Operations and maintenance management, Mohammad A. Hassanain, Thomas M. Froese, Dana J. Vanier; Chapter 12 Portfolio management, Geert Dewulf, Lydia Depuy, Virginia Gibson; Chapter 13 Project management, Kaye Remington; Chapter 14 Asset management, Bernie Devine*; Chapter 15 Conflict avoidance and resolution in the construction industry, Linda M. Thomas-Mobley*; Chapter 16 Quality management, Gerard de Valence; Part 3 Democracy in design?, Geert Dewulf, Juriaan van Meel; Chapter 18 Leading change through effective communication, Tom Kennie; Chapter 19 Productivity improvement, Adrian Leaman; Chapter 20 Integrated building models, Robin Drogemuller; Chapter 21 Sustainability and environmental assessment, Craig Langston, Grace Ding; Chapter 22 Resource efficiency, Kirsty Mate; Chapter 23 Outsourcing, Constantine J. Katsanis; Chapter 24 The future of facilities management, Gerard de Valence, Craig Langston, Rick Best;