Introduction 1
Legal disclaimer 8
PART I: DEPRESSION, ANXIETY AND STRESS SCALE FOR YOUR
BUSINESS
1 Business owner mindset versus doctor mindset 11
2 Continuing as the high achiever 17
PART II: A FLU SHOT FOR YOUR BUSINESS
3 How medical professionals think about risk 23
4 Contracts and insurance 39
5 Operations manuals and disclaimers 49
6 Privacy policies and data protection 55
PART III: X-RAY FOR YOUR BUSINESS: SEARCHING FOR HIDDEN
FRACTURES
7 What does a healthy medical business look like? 69
8 Business triage: Ready for growth and what can potentially kill a business? 73
9 Practice structure - let's run some tests 81
10 Documenting what has been agreed: Shareholders' agreements 93
11 Your intellectual property is a business asset 99
PART IV: OPERATIONS DON'T JUST HAPPEN IN THEATRE
12 Lease, licence or landlord: Legal lessons in bricks and mortar 109
13 Essential elements of an employee contract 121
14 Building a team 125
15 Growing your team 135
16 Myth busting: Contractor doctors 141
17 Managing a patient grievance and understanding competition law 147
PART V: THE BUSINESS MEDICAL
18 Marketing your medical business 157
19 Th e fear of disruption is irrational 161
20 Determining the fi nancial value and compliance requirements of your practice 165
21 Personal succession planning 171
Conclusion 177
Appendix A: Sample operations manual: Table of contents 179
Appendix B: Shareholders' agreement checklist 183
Appendix C: Record-keeping requirements for all business areas 189