Co-creating value in organisations with ITIL 4

David's career has spanned a variety of businesses, including IBM, where he authored enterprise service management processes in the late 1990s and early 2000s. It was here that he discovered IT as a service and set upon a path to deliver IT services that were as valuable as they were functional. From a certification standpoint, David was introduced to ITIL as part of his work at IBM. He has taken a journey that follows ITIL from v2 up to the present day, achieving certification as an ITIL 4 Strategic Leader and working as a VeriSM(TM) contributor. After working for IBM, Fidelity International, and Cap Gemini, David became an independent IT service management consultant covering digital transformations and service management process re-engineering projects in several sectors for various global clients. During 2020-2021 he has been acting as a subject matter expert, presenting to C-level executives and consultants on the YouTube video, '10 Steps towards Successful Digital Transformation', and is a guest blogger for AXELOS, writing about ITIL 4 and its day-to-day use. David has also been a panellist on the 'ITSM Crowd' YouTube channel and the Service Management Social podcast, discussing digital service management and its value to enterprise.